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HID · 1 day ago

Inside Sales Representative

Rochester, New York Metropolitan Area

Full-time

Hybrid

Mid Level

$58K/yr - $65K/yr

3+ years exp

HID is a high-tech software company that powers the trusted identities of the world’s people, places, and things. They are seeking a customer-centric Inside Sales Representative to manage and grow existing US customer accounts while driving the lead management process.

GovernmentInformation ServicesSecurity

H1B Sponsor Likely

Hiring Manager

Erin Bil

Responsibilities

Retaining and growing existing customer accounts through various strategic and tactical sales activities

Owning the lead management process, from initial contact to qualification and nurturing, ensuring a smooth transition to the appropriate teams for closing

Researching and qualifying leads to growth in the IDT sales pipeline

Create and maintain a database of prospective clients

Serving as a champion of IDT products and services, providing sales support across all IDT sales channels

Setting up new customer accounts and managing account updates in CRM tools, ensuring compliance with internal documentation requirements

Providing quotations, reviewing and screening purchase orders (POs), and contributing to demand forecasting in Sales and Operations

Maintaining professional and effective communication with customers and internal sales teams via phone and email, documenting all activities in CRM tools

Planning and conducting presentations of IDT solutions to customers via phone, online tools, and email

Occasionally accompanying the sales team on visits to major accounts for business reviews as well as trade shows

Submitting monthly reports in a timely manner as required by management

Improving sales skills through training to enhance sales success rates

Qualification

Sales experienceCRM proficiencyLead managementCustomer-orientedRFID knowledgeCommunication skillsTime managementPresentation skillsOrganizational skillsTeamwork

Required

Degree in Sales or equivalent

Minimum 3-5 years' experience in sales, inside sales, sales assistant or similar

Proven experience in sales, inside sales, customer support, or a related field

Customer-oriented with a strong focus on providing high customer value and service

Working knowledge of the technical characteristics of IDT products

Ability to take initiative, stay well-organized, and manage multiple tasks effectively and efficiently

Strong CRM proficiency and effective contact management database skills (Salesforce, HubSpot, or similar)

Demonstrated skills in time management, communication, decision-making, presentation, and organization

Ability to work independently with minimal supervision while thriving in a team-oriented environment

Comfortable working with and interacting across various languages and cultures

Ability to perform multiple tasks simultaneously and complete both short-term and long-term projects on time

Continuous learning mindset to stay updated on product enhancements and industry trends

Preferred

Knowledge and/or experience of the RFID industry is a plus

Benefits

Competitive salary and rewards package

Competitive benefits and annual leave offering, allowing for work-life balance

A vibrant, welcoming & inclusive culture

Extensive career development opportunities and resources to maximize your potential

Company

HID

Glassdoor3.7

HID powers the trusted identities of the world's people, places and things.

Founded in 1991

Irvine, California, USA

1001-5000 employees

http://www.hidglobal.com

H1B Sponsorship

HID has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (17)

2024 (6)

2023 (9)

2022 (25)

2021 (19)

2020 (7)