iCore · 1 day ago
Dental Revenye Cycle Manager
United States
Full-time
Remote
Senior Level
$25/hr - $28/hr
5+ years expiCore Connect is a leading Dental SaaS and Revenue Cycle Management provider, helping dental practices streamline their billing and improve collections. The Revenue Cycle Manager will oversee the onboarding of new dental offices, ensuring a seamless integration and exceptional client experience while managing client relationships and administrative support tasks.
Computer Software
Hiring Manager
Lênyton Matos
Responsibilities
Manage the onboarding process for new dental offices, ensuring smooth integration into iCore’s systems
Provide administrative support to the billing and operations teams
Answer and direct phone calls with professionalism and excellent customer service
Manage emails, schedules, and appointments for new client setups
Perform accurate data entry and maintain up-to-date records in company systems
Assist with billing inquiries, document preparation, and reporting tasks
Send welcome emails and collect client information sheets
Add new clients to the New Office Process tracking system and monitor progress
Send follow-up emails summarizing key details and next steps after onboarding sessions
Qualification
Required
Excellent verbal and written communication skills
Strong proficiency in Microsoft Office (Word, Excel, Outlook) and general computer systems
Highly organized and detail-oriented with the ability to manage multiple priorities
Proven experience in client relations, customer service, or project management
Dental office experience required
Positive attitude, strong work ethic, and eagerness to learn
Ability to work both independently and collaboratively within a team environment
Proactive problem-solver with a strong focus on customer satisfaction and long-term relationship building
Demonstrated ability to manage challenging client interactions with professionalism, empathy, and composure, including handling escalated or dissatisfied dental providers through effective communication, de-escalation techniques, and solution-oriented problem-solving while maintaining service quality and compliance standards
Preferred
MINIMUM 5 YEARS OF EXPERIENCE WITH DENTAL MANAGEMENT PREFERRED
Company
iCore
iCore empowers healthcare teams nationwide with secure, data-driven technology that simplifies administration, accelerates revenue, and enhances patient care.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Muralidar Chakravarthi
Chief Technology Officer
Archit Shah
CFO
Company data provided by crunchbase