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Wellmark Blue Cross and Blue Shield · 2 days ago

Stakeholder Channel Analyst - Employee Experience (Open to hiring at the Experience Channel Manager level)

Des Moines, IA

Full-time

Onsite

Mid, Senior Level

4+ years exp

Wellmark Blue Cross and Blue Shield is a mutual insurance company focused on the well-being of its members. The Stakeholder Channel Analyst role involves analyzing and optimizing internal channels and tools to enhance the employee experience, collaborating with various stakeholders to prioritize features and improvements.

Financial ServicesHealth InsuranceInsurancePersonal Health

No H1B

U.S. Citizen Only

Responsibilities

Own the analysis, execution, and operation of internal channels and tools used daily by Wellmark employees

Help drive continuous optimization by leveraging user research, market insights, channel economics, personas, and real-time performance metrics

Collaborate with stakeholders to prioritize features, enhancements, and user needs

Build trusted partnerships across the organization to deliver seamless, impactful experiences that employees love

Support and enhance a unified, human-centered employee experience that empowers every individual to thrive, innovate, and deliver exceptional value

Execute designated components of a multi-year roadmap for assigned channels used by employees

Analyze channel usage and interpret research, to create solutions that meet those needs

Incorporate research and feedback into analysis of channel performance data and make suggestions for improvement after specific channel features launch

Contribute to the management of investments for the assigned channels by participating in the project and operational processes, and in the identification of new features and functionality for the user

Partner effectively with Experience Design and Experience Delivery teams to ensure channel roadmap priorities align with employee experience product strategy and roadmaps

Assist in coordinating with the Business Process Execution teams during the discovery, design, and delivery phases for each release within the channel roadmap

Partner with leadership, technical experts, user experience design experts, business process execution teams, and other stakeholders to contribute to logical feature/functionality multi-year release plans

Participate in ideation and design thinking sessions in cooperation with appropriate stakeholders to ensure goals are accounted for in the channel roadmap

Work collaboratively with Experience Leads, Experience Managers, Product Owners and other stakeholders to ensure that detailed requirements are in alignment with channel and employee experience goals and roadmap

Work collaboratively with UX Designers to ensure that experience designs are in alignment with user goals

Understand related industry trends that can create business and user value

Work collaboratively with appropriate stakeholders and leadership to ensure the execution of channel roadmaps are effectively aligned to active and planned projects

Other duties as assigned

Qualification

Agile business analysisData-driven decision makingUser experience designDesign thinking processRelationship managementConsulting skillsCommunication skillsCollaboration skillsInterpersonal skills

Required

Bachelor's Degree or direct and applicable work experience

Four years relevant experience including:

Ability to contribute to data-driven business decisions

Experience with agile business analysis, including documentation of user stories and test requirements, process documentation

The ability to work well in a team environment and be capable of building and maintaining positive relationships with other staff, departments, and customers

Ability to identify approaches, risks, and mitigation strategies to meet functional user needs

Consulting skills required with, excellent communication, collaboration and interpersonal skills

Bachelor's degree or direct and applicable work experience

Minimum of 4+ years of relevant experience including experience with agile business analysis, including documentation of user stories and test requirements, as well as process documentation

Strong consultation, interpersonal, and relationship management skills with the ability to make decisions, influence, and solicit cooperation and consensus from key stakeholders and leadership