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World Hope International · 1 day ago

Chief Programs & Operations Officer

United States

Full-time

Remote

Director/Executive

7+ years exp

World Hope International (WHI) is a global Christian relief and development organization working in hard places to bring opportunity, dignity, and hope. The Chief Programs & Operations Officer provides strategic leadership and oversight of WHI’s global program portfolio, ensuring programs are mission-aligned, high-quality, compliant, and financially sound.

CharityNon ProfitSocial Assistance

Responsibilities

Work with the CEO and Board to develop, refine, and oversee WHI’s global programming strategy in alignment with the mission

Lead the design and development of high-quality, impactful programs; ensure all programs reflect organizational priorities, evidence-based approaches, and contextual relevance

Develop and maintain an organization-wide programming framework, including a theory of change, program standards, templates, guidance, and quality benchmarks

Manage Program Directors, Regional and Country Directors, and program staff in program delivery, performance management, and fiscal oversight to ensure resources are used effectively and for maximum impact

Oversee Monitoring, Evaluation, Research, and Learning (MERL); set standards for data collection, analysis, reporting, and learning; establish standard indicators and reporting templates

Track program outcomes and trends; ensure timely, accurate reporting across the organization, including regular reporting to the CEO and Board

Build and sustain strong relationships with donors, implementing partners, government agencies, and peer organizations to advance WHI’s goals

Design partnership approaches and strategies in collaboration with global program teams

Serve as a primary relationship manager for high-priority partners, including major institutional funders, international NGOs, UN agencies, and public-sector entities

Work with the Advancement team to design grant strategies, policies, and pipeline priorities

Oversee processes for concept development, proposal design, and grant management across global program teams

Review and ensure quality of technical proposal components, including program design, MERL frameworks, logic models, and budgets, ensuring alignment with WHI’s mission and strategy

Develop and maintain grant management systems, including implementation planning, programmatic and financial reporting, and donor compliance

Oversee budgeting, financial planning, and expenditure reporting for global program teams; conduct regular reviews of actuals versus budgets and ensure financial accountability

Contribute to organization-wide strategic planning, budgeting processes, and templates; ensure program teams produce high-quality annual and strategic plans

Ensure global and in-country compliance with WHI policies, employment laws, NGO registration requirements, and operational standards

Alongside HR and executive leadership, ensure the organization stays up to date and in compliance with its Safeguarding policy. Support handling of safeguarding incidents, as relevant

Collaborate closely with Marketing and Communications to ensure accurate and compelling representation of program activities in public outreach and donor communications

Promptly report any alleged breaches of policy, illegal acts, safeguarding concerns, or misappropriation of assets according to WHI procedures

Qualification

International developmentProgram managementFiscal managementGrant managementMicrosoft OfficeCommunication skillsData analysisLeadership experienceTeam management

Required

Master's degree in international development, public policy, or a related field

Seven plus years of demonstrated success in designing and implementing international development programs (health, WASH, education, rural development, livelihoods, anti-trafficking, or related sectors) as well as demonstrated progressive leadership experience managing global teams

Experience managing large-scale grant-funded programs (USD 2 million or more) with strong donor-compliance requirements

Demonstrated expertise in fiscal management, budgeting, and program management

Excellent written and verbal communication skills; ability to represent WHI to a wide range of audiences, including US Government agencies, FCDO, NGO partners, faith communities, and multilateral institutions

Proficiency with Microsoft Office and program management systems

Willingness to travel internationally as needed - up to 25%

This is a remote position