First Student · 2 days ago
Manager of Application Support
Cincinnati Metro
Full-time
Onsite
Entry, Mid Level
2+ years expFirst Student is seeking an IT Manager to oversee and manage an IT team while aligning technology initiatives with business goals. The role involves directing personnel, delivering IT services, and managing key technology projects to ensure optimal performance and compliance with IT policies.
Transportation
Responsibilities
Manage services and personnel on a day-to-day basis
Understand and enable IT and business strategies
Manage team of developers/support engineers to triage/troubleshoot/resolve production issues in multiple applications
Manage issue resolution and SLA target attainment
Deliver IT projects and initiatives, direct cross-functional teams to successful project delivery
Support the IT budget, track expenditures, and oversee procurement of IT equipment, software, and services
Lead internal and external personnel. Mentor the team. Oversee hiring and training, conduct performance reviews, and foster collaboration and professional development
Manage IT systems and services to ensure optimal performance and compliance
Enforce IT policies, protocols, and procedures for the organization to protect systems and data
Manage relationships and agreements with technology vendors and service providers
Monitor emerging technologies and industry trends to identify opportunities to innovate and enhance business capabilities
Create disaster recovery plans and implement fail-safe procedures to minimize disruption in the event of systems failures. Develop tactical reports, dashboards, and recommendations for upper management to inform decision making
Ensure IT is compliant with all legal, regulatory, and data governance requirements
Support research on emerging technologies and industry trends to identify innovation opportunities
Qualification
Required
Bachelor's degree in Information Technology, Computer Science or related field or equivalent experience
2+ years serving in a leadership or supervisory capacity
Expert knowledge of one or more IT domains with hands-on technical expertise
Strong leadership, collaboration, vendor management, and communication skills
Excellent analytical and problem-solving abilities
Excellent written, verbal and presentation and communication skills
Experience managing day-to-day financials (invoices, SOWs, etc.)
Experience managing vendors and/or employees
Demonstrated ability to collaborate and resolve issues
Experience with IT frameworks (ITIL, PRINCE 2, TQM, Six Sigma, SCRUM, etc.)
Passion for technology
Company
First Student
First Student is a school bus operator, provides student transportation services. It is a sub-organization of FirstGroup.
10001+ employees
H1B Sponsorship
First Student has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
U.S. Environmental Protection Agency
2024-01-08Grant
2021-04-23Acquired
Leadership Team
Beth Wilson
Project Services Manager/EA to the CEO COO & CCO
Joseph Schwaderer
Chief Financial Officer
Recent News
Company data provided by crunchbase