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USAJOBS · 1 day ago

Seasonal IT Specialist (CustSpt)

Yellowstone National Park, Wyoming, USA

Full-time

Onsite

Entry Level

$23.94/hr - $23.94/hr

1+ years exp

USAJOBS is seeking a Seasonal IT Specialist for Yellowstone National Park, where the role involves providing IT support and services. The specialist will handle various systems administration tasks, assist with Help Desk support, and manage Active Directory and Email accounts for the park.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Plans and carries out difficult and complex assignments in a variety of systems administration areas. Assignments include interpreting IT policies, standards and requirements and modifying and adapting existing methods and approaches, implementing recommendations independently or as a team member, providing advice and guidance on a wide range and variety of complex IT issues, evaluating and recommending new or enhanced approaches to delivering IT services and analyzing and recommending resolution of complex issues associated with the configuration of IT systems also known as systems administration

Serves as part of the IT Support Team under the Supervisory IT Specialist providing Tier 1 (basic), Tier 2 (Medium), and Tier 3 (advanced) Help Desk support for customers computer, software and network issues

Maintains and supports Active Directory and Email accounts for Yellowstone

Qualification

IT Service DeskCustomer ServiceProblem SolvingActive DirectorySoftware InstallationAttention to DetailOral Communication

Required

U.S. Citizenship required

Appointment subject to background investigation and favorable adjudication

Meet Selective Service Registration Act requirement for males

Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program

Government housing is available

You may be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided

You may be required to work on-call, evenings, weekends, holidays, overtime and/or shift work

You may be required to operate a government (or private) motor vehicle as part of your official duties. Prior to your first official motor vehicle operation, and again every year thereafter (or more frequently if management determines such need exists), you will be required to sign an affidavit certifying to your possession of a valid State issued driver's license that is current and has not been revoked, suspended, canceled, or otherwise disqualified in any way to prohibit your operation of a motor vehicle. You will also submit a photocopy of your valid state-issued driver's license

Applicants must be at least (1) 18 years old or (2) at least 16 years old and: (a) Have graduated from high school or been awarded a certificate equivalent to graduating from high school; or (b) Have completed a formal vocational training program; or (c) Have received a statement from school authorities agreeing with their preference for employment rather than continuing their education; or (d) Be currently enrolled in a secondary school and either work only during school vacation periods or work part-time during the school year under a formal student employment program

All qualifications must be met by the closing date of this announcement-01/18/2026-unless otherwise stated in this vacancy announcement

Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience

To qualify for this position at the GS-07 grade level you must demonstrate experience in: ALL of the following four competencies: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail; (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately; (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations

And least one full year of specialized experience comparable in scope and responsibility to the GS-05 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: performing IT Service Desk activities, IT customer service, first call resolution for tier one diagnosis. Resolves recurring problems, determining hardware, software, and telecommunications equipment. Installs, configures, and tests software on customer workstations; and installs, configures, upgrades, and provides basic troubleshooting for hardware and software components. Provides routine advice and guidance to customers requesting information on established policy or procedures, including those related to information security

Successful completion of one year of graduate education in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 18 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. You must include transcripts

Successful completion of a combination of education and experience as described above. Successful completion of a combination of education and experience as described above. For example, 6 months of specialized experience (50% of the experience) and 9 graduate level semester hours (50% of the education), would qualify an applicant for this position. A total must equal at least 100 percent to qualify. You must include transcripts

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience

Current surplus and current or former displaced Federal individuals who have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. Well qualified means that the applicant meets the following: OPM qualification standards for the position; all selective placement factors, where applicable; special qualifying conditions that OPM has approved for the position, where applicable; is physically qualified with reasonable accommodation, where appropriate to satisfactorily perform the duties of the position upon entry; and is rated by the organization at least at the well qualified level on all competencies

To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work

If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university

A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected. The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay

The work is primarily sedentary; however, some work may require walking and standing in conjunction with customer site visits, travel, and attendance at meetings and conferences away from the work site. The work may also involve carrying light items, such as papers, books, or small parts, lifting with assistance various pieces of IT equipment such as computers, components, and printers; or driving a motor vehicle. The work does not require special physical effort

Work is typically performed in an office setting where typical risks and discomforts that require normal safety precautions occur; however, some work may occur in research facilities or industrial and/or maintenance areas that may require the use of hardhats, hearing protection, or other protective equipment