VINCI Construction USA · 1 day ago
Information Technology Support Specialist I
Nashua, NH
Full-time
Onsite
Mid Level
3+ years expVINCI Construction USA is a leading construction company seeking an IT Support Specialist I for their Technology Team in Pittsburgh, PA. The role involves providing end-user desktop support, managing Tier (1-2) support tickets, and assisting with technology implementation projects.
Construction
Hiring Manager
Calvin Nason
Responsibilities
Create, review and triage support Tier (1-2) tickets on a timely basis
Project work related to the implementation of new technology tools
Provide end-user desktop support via remote support tools or in person visits
Provide excellent customer service by communicating professionally and effectively with users to understand their issues, provide updates on ticket status, and verify their concerns are addressed promptly
Install and configure new computers, monitors, and printers
Assist with system administration tasks, including server upgrades, updates, patches, deployments, architecture review / design and general best practices
Create clear, concise process and system diagrams and other supporting documentation
Coordinate with vendors to execute software and firmware upgrades
Attend meetings as required and provides regular and accurate status information to project participants/department leadership -follow management guidance and adherence to policies
Assist with other projects and tasks as required
Identify issues requiring escalated support and route to the appropriate team or leadership
Identify recurring or unique issues, develop solutions, and verify successful implementation
Document and/or update documentation for identified issues, solutions, and procedures
Train and/or mentor junior team members. Share knowledge and best practices
Actively participate in team meetings and feedback sessions
Qualification
Required
3 + years of technical experience working with hardware/software
Bachelor's degree or equivalent Experience
Experience working in windows and virtualized environments
Ability to utilize an ITSM system for change and incident management
Strong interpersonal, organizational and customer service skills
Ability to work flexible/extended hours when requested or participate in an on-call schedule
Able to work both independently and effectively with remote team members as necessary
Periodic physical effort, including standing, is required during a regular work shift of at least eight hours per day
Employee must be able to periodically stand for extended periods of time, and to stoop, bend, and crouch as required to perform Key Duties
Lifting and transporting of moderately heavy objects (40 lbs)
Drive to locations to assist users or deploy systems as needed
Preferred
Microsoft training and related certifications are a plus
Benefits
Company Paid Basic Life Insurance
Company Paid Long Term Disability Policy
Company Paid Vacation & Holiday Pay
Company Paid Parental Leave
Company Paid Maternity Leave
Company Paid Employee/Family Assistance Program (EAP)
Voluntary Medical & Vision Insurance
Voluntary Dental Insurance
Voluntary Short Term Disability
Voluntary Supplemental Term Life
Voluntary Accident, Legal, Hospital, Critical Illness Policies
401(k) Plan w/Employer Match
Annual Company Stock Purchase Opportunities
Discount Partnerships: Verizon, Ford, Perkspot
Health and Wellness Benefits, including Monthly Gym/Fitness Incentives
Company
VINCI Construction USA
VINCI Construction USA: A Leading Heavy Construction Firm on the Eastern Seaboard and in Texas With over a century of experience, VINCI Construction USA brings together 19 companies and more than 3,000 employees across 10 states.
Founded in 2019Charlotte, North Carolina, US
1001-5000 employees
H1B Sponsorship
VINCI Construction USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase