Nothing Bundt Cakes · 1 day ago
Guest Service Representative
Amarillo, TX
Full-time
Onsite
New Grad, Entry LevelNothing Bundt Cakes is a bakery that specializes in creating a warm, welcoming environment for guests. The Guest Service Representative plays a vital role in engaging with guests, providing information about products, and ensuring a memorable experience.
Food and Beverage
Responsibilities
Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience
Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise
Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration
Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected
Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces
Replenishes retail merchandise and cake display case to ensure a strong visual presentation
Assists the Crafter in preparing cake decorations and packaging supplies as needed
Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene
Maintains a consistent work attendance and punctuality record
Qualification
Required
Applicants must be 16 years of age or older
Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative
Enjoys interacting with diverse people and excels at providing a superior guest experience
Can perform multiple tasks simultaneously while maintaining meticulous attention to detail
Is diligent, organized and self-motivated
Has the ability to understand and carry out oral and written instructions and request clarification when needed
Is comfortable with new technology and has the ability to operate a point-of-sale system
Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency
Has the capacity to stand for extended periods of time and work in a fast-paced environment
Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands
Preferred
Previous guest service experience at a bakery, restaurant or retail store is a plus
Company
Nothing Bundt Cakes
Nothing Bundt Cakes is a franchisor of gourmet bakeries offering specialty bundt cakes and related merchandise items.
Founded in 1997
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-05-14Acquired
Leadership Team
D
Debbie Shwetz
Co-Founder
Alan Gulachenski
Owner
Recent News
San Bernardino Sun
2025-12-29
The Journal Record
2025-12-04
Food Business News
2025-11-04
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