Field Service Technician - Greater CHICAGO, IL jobs in United States
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Harpak-ULMA Packaging ยท 1 day ago

Field Service Technician - Greater CHICAGO, IL

positionUnited States
timeFull-time
remoteHybrid
senioritySenior Level
date5+ years exp

Harpak-ULMA is a leading provider of innovative packaging solutions, dedicated to meeting the diverse needs of their customers. They are seeking a Field Service Technician to troubleshoot and repair packaging machinery, provide exceptional customer support, and collaborate with team members to enhance service delivery.

AutomotiveConsumer GoodsManufacturing

Responsibilities

Troubleshooting & Repair: Utilize your mechanical and electrical expertise to troubleshoot and repair various packaging machines, with a focus on multi-head weighers. Provide on-site and remote support to resolve customer issues efficiently
Installation: Conduct installations of a variety of packaging equipment including tray formers, tray sealers, fillers, dosers, form/fill/seal machines, and more
Customer Support: Deliver exceptional customer service by proactively identifying solutions, following up on customer inquiries, and providing technical phone support
Team Collaboration: Work closely with other technicians, engineers, and service managers to address complex issues and continuously improve service delivery
Training & Documentation: Participate in training programs and document service calls and solutions in detail. Utilize technology tools to ensure efficient reporting and knowledge retention

Qualification

Troubleshooting mechanical issuesTroubleshooting electrical issuesMulti-head weighersPLC systemsMechanicalElectrical expertiseCustomer service skillsMS Office SuiteWindows platformReading blueprintsReading electrical schematics

Required

Minimum of 5 years in a technical field with at least 3 years of troubleshooting mechanical and electrical machine issues
Prior experience with multi-head weighers is essential
Proficiency in mechanical, electrical, and PLC systems
Ability to work with high precision and close tolerance proficiency
High school diploma or GED required
Technical schooling and/or work experience in electricity, electronics, or equipment maintenance
Willingness to travel 70-85% of the time to support customer needs
Must have a valid driver's license and the ability to obtain a passport for travel
Familiarity with MS Office Suite and Windows platform
Ability to use service databases and CRMs (e.g., Filemaker)
Excellent communication and customer service skills
Ability to read and interpret mechanical blueprints and electrical schematics

Benefits

Comprehensive Training
Career Growth
Competitive Compensation

Company

Harpak-ULMA Packaging

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Harpak-ULMA Packaging is a packaging and containers company that designs and manufactures packaging systems.
dateFounded in 1994
location
Taunton, Massachusetts, USA
people-size51-200 employees
web-link
http://harpak-ulma.com

Funding

Current Stage
Growth Stage

Leadership Team

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Kevin Roach
Chief Executive Officer
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Recent News

Harpak-ULMA and Cabinplant team to eliminate millions in product giveaway from Food Packaging Operations driving efficiency and reducing waste
2024-10-25
Business Wire
Harpak-ULMA Announces New Services for Tray Package Prototyping
2024-04-06
Food Engineering Magazine
Harpak-ULMA Introduces Tray Sealer | Food Engineering
2024-02-10
Company data provided by crunchbase