iCore · 1 day ago
Organizational Development Specialist
United States
Full-time
Remote
Senior Level
5+ years expiCore is a leading Dental SaaS and Revenue Cycle Management provider, helping dental practices streamline their billing and improve operations. The Organizational Development Specialist will train and develop new dental billing agents through a structured onboarding program, ensuring compliance and performance mastery.
Computer Software
Hiring Manager
Lênyton Matos
Responsibilities
Lead live training in eligibility, claims, AR, payment posting, software systems, and communication standards
Validate readiness using scenarios, accuracy checks, and real-work samples
Audit trainee work for accuracy and compliance; provide documented coaching
Create/update training videos, SOPs, and training materials
Maintain agent accounts in LearnWorlds and HIPAA portals
Send daily reports on trainee progress, QA findings, and any concerns
Collaborate with HR, BOS, and Operations to align training with production needs
Support advanced training for Supervisors and RCMs
Qualification
Required
5+ years in training, QA and dental billing
Strong knowledge of eligibility, claims, AR, payment posting
Experience with dental PMS: Dentrix, Open Dental, Eaglesoft, Thrive Cloud, etc
Strong communication, documentation, and coaching skills
Ability to enforce SOPs, identify behavioral red flags, and ensure compliance
Company
iCore
iCore empowers healthcare teams nationwide with secure, data-driven technology that simplifies administration, accelerates revenue, and enhances patient care.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Muralidar Chakravarthi
Chief Technology Officer
Archit Shah
CFO
Company data provided by crunchbase