LTIMindtree ยท 2 days ago
MS 365 Support Engineer
United States
Full-time
Remote
Entry, Mid Level
$60K/yr - $70K/yr
2+ years expLTIMindtree is seeking a MS 365 Support Engineer to resolve complex support incidents related to the Microsoft 365 platform. The role involves providing customer support through various channels, troubleshooting issues, and making proactive recommendations based on Microsoft 365 architecture.
ConsultingEnterpriseInformation TechnologySoftware
Hiring Manager
Santhana Bharathi
Responsibilities
The Support Engineer (SE) is a critical role in the resolution of complex support incidents related to supporting customer use of the Microsoft 365 platform
A Support Engineer is knowledgeable in Microsoft 365 services, technologies, offerings and the platform
The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone and email; escalates issues quickly when deep, specific skills or other capabilities are required; ability to use knowledge of the Microsoft 365 architecture and offerings to provide customer resolution and proactive customer recommendations; has excellent communication skills and is fluent in English; writes excellent case documentation; and is able to handle challenging and politically-sensitive customer situations
Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
Handle challenging and politically sensitive customer situations, including the appropriate use of all available resources, communicate effectively with Support teams on complex issues
Excellent spoken and written English communication skills
Demonstrable troubleshooting skills
Cross-team collaboration
Logical and critical thinking
Passion for technology and customer support
Must have basic knowledge or hands on experience of Office 365 Administration
Hands on experience in Exchange online Mail flow Troubleshooting
Hands on experience related to Security and Compliance Retention Policies
Outlook Client Troubleshooting
Must have knowledge about Active Directory
Office 365 Migration Experience
Licensing in Office 365
Basic knowledge about SharePoint Online Skype for Business and Teams will be of advantage
Basic knowledge about Exchange 2010 2013 and 2016
Knowledge about Server Roles
Required to conduct knowledge transfer sessions
Daily reviews for tickets
Qualification
Required
Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
Handle challenging and politically sensitive customer situations, including the appropriate use of all available resources, communicate effectively with Support teams on complex issues
Excellent spoken and written English communication skills
Demonstrable troubleshooting skills
Cross-team collaboration
Logical and critical thinking
Passion for technology and customer support
At least 2-3 years of Technical Support experience including experience in a customer facing or customer technical support role
Graduate
Fluency in English
Must have basic knowledge or hands on experience of Office 365 Administration
Hands on experience in Exchange online Mail flow Troubleshooting
Hands on experience related to Security and Compliance Retention Policies
Outlook Client Troubleshooting
Must have knowledge about Active Directory
Office 365 Migration Experience
Licensing in Office 365
Basic knowledge about SharePoint Online Skype for Business and Teams will be of advantage
Basic knowledge about Exchange 2010 2013 and 2016
Knowledge about Server Roles
Required to conduct knowledge transfer sessions
Daily reviews for tickets
Preferred
Basic knowledge about SharePoint Online Skype for Business and Teams will be of advantage
Benefits
Comprehensive Medical Plan Covering Medical, Dental, Vision
Short Term and Long-Term Disability Coverage
401(k) Plan with Company match
Life Insurance
Vacation Time, Sick Leave, Paid Holidays
Paid Paternity and Maternity Leave
Company
LTIMindtree
LTIMindtree is a worldwide technology consulting and digital solutions company that empowers businesses in a variety of sectors.
10001+ employees
H1B Sponsorship
LTIMindtree has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2651)
2024 (2855)
2023 (2267)
Funding
Current Stage
Late StageLeadership Team
Venu Lambu
Chief Executive Officer & MD
Vipul Chandra
Chief Financial Officer
Recent News
Business Standard India
2025-12-29
2025-12-27
Company data provided by crunchbase