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WebstaurantStore · 1 day ago

IT Support Technician I

Smoketown, PA

Full-time

Hybrid

New Grad, Entry Level

0+ years exp

WebstaurantStore, a division of Clark Associates, is seeking motivated entry-level IT professionals to join their team in Smoketown, PA. In this role, you’ll provide technical support to employees across the company, troubleshooting hardware, software, and network issues to keep operations running smoothly.

Consumer GoodsIndustrialManufacturingService Industry

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Provide technical support to end-users via phone, email, and in-person

Assist in troubleshooting and resolving hardware, software, and network issues

Create and manage user accounts and permissions

Assist with the setup and deployment of new equipment

Document and track support requests and resolutions

Participate in IT projects and contribute to their successful completion

Maintain a high level of customer service and professionalism

Qualification

Technical supportComputer hardwareSoftware troubleshootingNetworking conceptsProblem-solvingCommunication skillsTeamworkAttention to detail

Required

Ability to commute to Smoketown, PA office

Provide technical support to end-users via phone, email, and in-person

Assist in troubleshooting and resolving hardware, software, and network issues

Create and manage user accounts and permissions

Assist with the setup and deployment of new equipment

Document and track support requests and resolutions

Participate in IT projects and contribute to their successful completion

Maintain a high level of customer service and professionalism

Work is performed while sitting/standing and interfacing with a personal computer

Ability to communicate effectively using speech, vision, and hearing

Regular use of hands for simple grasping and fine manipulations

Occasional bending, squatting, crawling, climbing, and reaching

Ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs

Preferred

Relevant experience is a plus

Basic understanding of computer hardware, software, and networking concepts

Strong problem-solving and analytical skills

Excellent communication and interpersonal skills

Ability to work independently and as part of a team

Eagerness to learn and adapt to new technologies

Exceptional attention to detail and accuracy

Benefits

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

Disability

Dependent Care FSA

401(k) matching

Employee Assistance Program

Wellness Incentives

Company Discounts

AT&T & Verizon Discount

Bonus Opportunities

Accident Insurance

Critical Illness Insurance

Adoption Assistance

On-Site Fitness Centers

Dog-friendly Offices

Company

WebstaurantStore

Glassdoor3.9

Since WebstaurantStore's start in 2004, we have worked hard to build an innovative, easy-to-use website that meets the purchasing needs of foodservice professionals throughout the world.

Founded in 2004

Lititz, Pennsylvania, USA

5001-10000 employees

http://www.webstaurantstore.com/

H1B Sponsorship

WebstaurantStore has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2022 (1)

2021 (1)