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STAND 8 Technology Consulting · 4 days ago

Desktop Support Engineer - Techbar

Hartford, CT

Contract

Onsite

New Grad, Entry Level

$22/hr - $32/hr

STAND 8 Technology Consulting provides end-to-end IT solutions to enterprise partners across the United States. They are seeking a highly skilled Level II IT Support Technician to deliver on-site technical support in a busy Work/Entertainment Campus and Studio environment, focusing on troubleshooting and resolving technical issues for desktop and laptop systems.

Information ServicesInformation TechnologyIT InfrastructureIT Management

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Troubleshoot and resolve technical issues within Windows 10 and MacOS environments

Provide hands-on support for desktop and laptop systems, including hardware and software troubleshooting

Configure and troubleshoot smartphones and mobile devices

Set up new users with fully functional desktop equipment, ensuring proper access to applications, software suites, and domain resources

Interface directly with studio and campus users to deliver high-quality, customer-focused support

Track, manage, and close service tickets using ServiceNow

Report issues, challenges, or roadblocks promptly to the Manager

Work independently and professionally in a dynamic, fast-paced environment

Qualification

Windows 10 troubleshootingMacOS troubleshootingDesktop supportSmartphone configurationServiceNow experienceCustomer service skillsIndependent work styleCommunication skills

Required

Experience troubleshooting both Windows 10 and MacOS environments

Strong hands-on ability to diagnose and resolve desktop and laptop issues

Experience with smartphone configuration and troubleshooting

Professional, mature, and reliable work style; able to work independently/unsupervised

Friendly, customer-service-oriented attitude with strong communication skills

Comfortable with frequent outdoor walking across a large campus or studio lot

Preferred

Experience with ServiceNow or similar ticketing systems

Benefits

Medical coverage and Health Savings Account (HSA) through Anthem

Dental/Vision/Various Ancillary coverages through Unum

401(k) retirement savings plan

Paid-time-off options

Company-paid Employee Assistance Program (EAP)

Discount programs through ADP WorkforceNow

Company

STAND 8 Technology Consulting

STAND 8 is a global technology consulting and staffing leader that helps businesses transform and scale through tailored IT solutions.

Founded in 2009

Long Beach, California, USA

201-500 employees

https://www.stand8.io

H1B Sponsorship

STAND 8 Technology Consulting has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2023 (5)

2022 (3)

2020 (6)