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PrismHR · 1 day ago

Executive Assistant

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

PrismHR is a high-end, concierge dog training and pet sitting business specializing in sensitive cases. They are seeking a proactive Executive Assistant / Operations Manager to manage operations, client communications, and team synergy while supporting the founder's vision.

Cloud ComputingHuman ResourcesSaaSSoftware

Growth Opportunities

Hiring Manager

Emily Cotes

Responsibilities

Manage complex, high-volume scheduling for the founder, trainers, and sitters

Keep our digital workspace (HoneyBook, Slack, Google Suite) organized and efficient

Oversee the 'business of the business,' including invoicing, payroll, and contractor payments

Manage monthly team meetings and 1:1s—handling everything from agendas and recordings to actionable follow-up notes

Ensure our products and services are current on ShopDot and manage email server lists for various service groups

Serve as the professional and empathetic voice for clients and our team of independent contractors

Manage the client journey through scheduling reminders, session follow-ups, and personal touches like birthday and anniversary acknowledgments

Maintain meticulous records for every pet, ensuring trainers and sitters log post-session notes accurately to provide the best care possible

Qualification

Google SuiteHoneyBookScheduling ToolsProject ManagementQuickBooksExceptional CommunicationInterest in Pet CareEnglish ProficiencySpanish Proficiency

Required

3–5+ years in an Executive Assistant, Operations, or Administrative role, ideally within a service-based or pet-related business

You are a quick study with new tools and proficient in: Google Suite & Slack, CRMs: Specifically HoneyBook, Project Management: Asana or similar tools, Scheduling: Acuity or Calendly, Finance: QuickBooks or similar payroll tools

You have a high level of 'Executive Function'—you are proactive, detail-oriented, and can handle complex interactions with grace

English proficiency is required