TalentPop App · 1 day ago
French+English Bilingual Customer Service Representative
United States
Full-time
Remote
Entry Level
1+ years expTalentPop is seeking a French+English Bilingual Customer Support Specialist to provide exceptional support to clients and customers. In this role, you will be the first point of contact, resolving issues and building relationships through effective communication in both languages.
Information Technology & Services
Responsibilities
Provide exceptional support, ensuring every customer interaction is a positive one
Troubleshoot issues efficiently, turning challenges into quick solutions
Use your excellent communication skills to foster strong, lasting relationships with our customers
Work closely with your team to share insights and help us continuously refine our service
Qualification
Required
At least one year of remote bilingual customer service experience or a similar role
Excellent written and verbal communication skills in both French and English
Familiarity with customer support platforms like Gorgias, Zendesk, or Shopify
You remain calm and focused, even in high-pressure situations
Experience with E-commerce and CRM systems
A personal PC or laptop with a minimum i5 processor (or equivalent)
A stable internet connection with at least 15 Mbps upload and download speeds
Benefits
Work from Home: Enjoy a permanent, 100% remote position.
Competitive Pay: We offer a great wage with annual increases.
Time Off: You’ll get paid time off to relax and recharge.
Bonuses: Your hard work can earn you performance bonuses.
Health: We provide a health stipend to support your well-being.
Company
TalentPop App
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase