Chase · 1 day ago
Senior Product Manager CoBrand - Vice President
880 Powder Mill Rd, Wilmington, DE, 19803, US
Full-time
Onsite
Senior Level, Lead/Staff
9+ years expChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals. They are seeking a dynamic and experienced Product Manager to lead their Cobrand Card modernization efforts, focusing on product discovery, development, and collaboration with cross-functional teams to enhance product capabilities and customer experience.
BankingFinancial Services
Responsibilities
Engage with customers and business users to gather feedback, understand their pain points, and ensure the product meets their needs
Co-develop and execute the product vision, strategy, and roadmap for the Cobrand cards in alignment with company goals and market demands
Work closely with cross-functional teams in a matrix organization, including engineering, design, data, marketing, sales, and customer support, to deliver high-quality products and solutions to customers
Collaborate and jointly develop the requirements and use cases with external partner teams and act as primary subject matter expert for Chase teams on those requirements
Drive the product development lifecycle based on Cobrand product roadmap, from ideation to launch, ensuring timely delivery and adherence to quality standards
Define and track key performance indicators (KPIs) to measure product success and drive continuous improvement
Ensure the Card platform complies with regulatory requirements and industry standards for security and data protection
Conduct market research and competitive analysis to identify opportunities, customer needs, and industry trends
Assist in develop go-to-market strategies, including positioning, release planning and promotional plans, in collaboration with the marketing team
Qualification
Required
Bachelor's degree in Computer Science, or a equivalent engineering field
9+ years of product management experience, preferably in Banking, Financial Services, Fintech or payment processors
Passion for understanding customer needs and delivering exceptional user experiences
Exceptional communication and interpersonal skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders
Ability to influence and partner / collaborate to drive cross-functional teams without authority
Applying design thinking (client journey, UX / UI, moments of truth) and comfortable explaining target state customer experiences to stakeholders and technology teams through wireframes and mockups
Strong understanding of APIs, Business process automation, payment processing, and card issuance technologies
Proven work experience on Digital web/mobile, API based applications on public cloud, Data analytics
Excellent analytical and problem-solving skills, with the ability to make data-driven decisions
Ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
Proven ability to lead cross-functional teams and manage multiple projects simultaneously
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
Proven ability to manage multiple initiatives simultaneously with clear structure and clarity
Preferred
MBA or advanced MS degree is a plus
Prior work experience in API definitions and design with a good understanding of modern software stack and database knowledge a plus
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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