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Allego · 1 day ago

Customer Solutions Enablement Manager

United States

Full-time

Remote

Mid, Senior Level

Allego is a rapidly growing SaaS technology company focused on redefining modern revenue enablement. As the Manager of Customer Solutions Enablement, you will ensure customer-facing teams are equipped to deliver high-impact customer experiences and drive adoption, retention, and customer value.

Financial ServicesPaymentsSales EnablementSoftwareTrainingVideo

Growth Opportunities

Responsibilities

Design, build, and maintain core enablement programs for our post-sale and technical customer-facing roles within the revenue organization, including onboarding, continuous training, certifications, and role-specific learning paths

Work with Product Management and Product Marketing for GTM and feature enablement for our customer-facing teams, to develop positioning, messaging, assets, documentation and rollout plans that prioritize customer adoption

Enablement aligned to the customer lifecycle and customer engagement process, supporting customer onboarding, implementation, adoption, expansion, and renewal motions with the right content and programs at the right time

CS-Sales alignment, helping to ensure shared messaging, consistent handoffs, and coordinated customer engagement

Change management and reinforcement strategies to ensure new capabilities and approaches are not only launched, but adopted and consistently used in the field with customers

Serve as a feedback conduit between customer-facing teams and Product, ensuring customer learnings inform roadmap strategy, release planning, and customer readiness

Internal content and knowledge management in partnership with our Senior Content Manager, ensuring our teams have easy access to timely, accurate information

Partner with CS, SE, and Product leadership to identify core team enablement needs, measure the effectiveness of enablement activities, and continuously optimize programs based on data and feedback

Qualification

Customer enablement programsChange management strategiesCollaboration with Product ManagementCustomer lifecycle engagementKnowledge managementFeedback conduitCS-Sales alignment