This job has closed.

Genesys · 1 day ago

Associate Technical Account Manager

Indiana, USA

Full-time

Onsite

Entry Level

$55K/yr - $103K/yr

1+ years exp

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Technical Account Manager (TAM) at Genesys is responsible for ensuring customer success through technical expertise and strong relationship management, focusing on adoption, advocacy, and collaboration with internal teams.

Artificial Intelligence (AI)Cloud ComputingSaaSSoftware

Work & Life Balance

H1B Sponsor Likely

Responsibilities

Support the Genesys Account team in adopting features that align with the Customer's overall roadmap and business initiatives

Serve as a trusted technical resource, advising customers on best practices, platform adoption, and risk management

Work closely with internal teams (Customer Care, DevOps, Customer Success, Product Management) to troubleshoot issues, drive product improvements, and support cross-functional projects

Lead operational reviews, communicate with various stakeholders (including executives), and manage complex, high-stakes situations

Monitor trends and provide recommendations for supporting adoption and escalation prevention

Apply technical knowledge in CX enterprise software and cloud contact center technologies, with an understanding of relevant tools and programming languages

Manage account escalation and risk processes to ensure customer satisfaction

Qualification

Cloud ComputingGenesys Cloud CertificationAI/MLNetworkingProgrammingCommunication SkillsNegotiation SkillsProject Management

Required

Bachelor's degree (or equivalent) and at least 1 year of relevant experience

Basic understanding of Cloud Computing and various technical disciplines (AI/ML, networking, programming, etc.)

Effective communication, negotiation, and project management skills

Ability to obtain Certification on Genesys Cloud Products within 45 days of employment

Ability to work in a fast-paced, multicultural environment and adapt to change

Benefits

Medical, Dental, and Vision Insurance.

Telehealth coverage

Flexible work schedules and work from home opportunities

Development and career growth opportunities

Open Time Off in addition to 10 paid holidays

401(k) matching program

Adoption Assistance

Fertility treatments

Company

Genesys

Glassdoor4.1

Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.

Founded in 1990

Menlo Park, California, USA

5001-10000 employees

https://www.genesys.com

H1B Sponsorship

Genesys has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2021 (2)