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Delaware County Intermediate Unit · 1 day ago

IT Site Support Technician

Morton, PA

Full-time

Onsite

New Grad, Entry Level

$66K/yr - $80K/yr

Delaware County Intermediate Unit is seeking an IT Site Support Technician to provide device, software, and technical support services for local public and non-public schools. The role involves maintaining equipment, supporting distance learning operations, and assisting the Service Desk in resolving end user issues.

Education Management

Responsibilities

Maintain phone equipment for the purpose of ensuring communications between DCIU locations

Maintain equipment inventory and warranty information of equipment (e.g. warranty repairs, serial numbers and relevant information, etc.) through the ITSM

Maintain Distance Learning operations, hardware and software

Maintain, support and provide customer assistance to utilize hardware/software in the DCIU Education Center (e.g. conference center, meeting rooms, computer labs, wireless mobile laptop care, smartboard, etc.)

Prepares written materials (e.g. procedures, system level documentation, reports, memos, letters, etc.) documenting activities, providing written reference and/or conveying information

Support and assist Service Desk in resolving end user issues

Maintain Service Level Agreement metrics as per the IT Service Guidelines

Participates in meetings, workshops and/or trainings as required

Performs other related duties as assigned (e.g. stay current with equipment and ? software, etc.)

Responds to inquiries from a variety of sources (e.g. staff, administrators, school site personnel, outside vendors and service providers, etc.) providing technical assistance and support to all DCIU sites and services

Serves as onsite contact for the Network Team to assist in troubleshooting and locally installed equipment

Assist with the Service Desk duties as requested

Qualification

Technical supportNetwork protocolsOperating systemsA+ CertificationDevice repair methodsCustomer assistanceDocumentation skillsProblem solvingCommunication skills

Required

Community college, vocational school degree with study in job-related area or current industry certifications

Job related experience within a specialized field is required

A+ Certification preferred

Skills required to perform multiple, technical tasks with a need to routinely upgrade skills in order to meet changing job conditions

Specific skill-based competencies required to satisfactorily perform the functions of the job include: utilizing pertinent network, application, operating system monitoring and troubleshooting methods and software; adhering to safety practices; executing projects; and preparing and maintaining accurate records

Knowledge required to read a variety of manuals and online support material, write documents following prescribed formats, and/or present information to others; and understand complex, multi-step written and oral instructions

Specific knowledge-based competencies required to satisfactorily perform the functions of the job include: current, legacy and emerging operating systems; environments and network protocols; current device repair methods and concepts of grammar and punctuation

Ability required to schedule activities and/or meetings; gather, collate, and/or classify data; and consider a variety of factors when using equipment

Flexibility required to work with others in a wide variety of circumstances; work with data utilizing defined but different processes; and utilize equipment under a variety of conditions for multiple purposes

Ability required to work with a diversity of individuals and/or groups; work with data of varied types and/or purposes; and utilize a wide variety of types of job-related equipment

Some problem solving may be required to identify issues and select action plans

Problem solving with data frequently requires independent interpretation of guidelines; and problem solving with equipment is moderate to significant

Specific ability-based competencies required to satisfactorily perform the functions of the job include: setting priorities; establishing effective relationships; being attentive to detail; communicating with diverse groups; conveying technical information to non-technical audiences; and working nonstandard hours