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The 20 MSP · 1 week ago

Regional Service Technician

Hendersonville, TN

Full-time

Hybrid

Entry, Mid Level

The 20 MSP is seeking a well-rounded Regional Service Technician who possesses both hands-on technical expertise and strong communication skills. The role involves diagnosing and resolving issues related to workstations, hardware, software, and networks, both remotely and on-site, while ensuring effective communication with end users.

Business DevelopmentCyber SecurityInformation ServicesInformation TechnologyMarketing

Responsibilities

Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support

Provide customer support both onsite and remotely using connection software, ensuring thorough documentation and follow-up for every interaction

Prioritize and resolve tickets by following established SOPs and KB articles, meeting or exceeding KPI goals

Troubleshoot a range of issues including advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions

Perform complete hardware repair, maintenance, and security tasks—from cleaning and component replacement to in-depth diagnostics

Execute physical networking functions such as running network cables, installing patch panels, and setting up racks/enclosures, applying knowledge of wiring schema, tools, and layouts

Install, reinstall, repair, and configure software, including operating systems, antivirus/security tools, and office productivity suites

Back up data and perform system restores as needed to maintain functionality

Test solutions for accuracy, document work, and provide recommendations for ongoing system health

Qualification

Hardware assemblyWindows OSBusiness networkingTroubleshooting skillsA+Net+Sec+ certificationsAntivirusSecurity toolsActive DirectoryCommunication skillsDocumentation skills