Wesco · 1 day ago
Senior Representative - Customer Service
Portland, OR
Full-time
Onsite
Senior Level
$28.62/hr - $35.78/hr
5+ years expWesco is a leading provider of business-to-business distribution and logistics services. As a Senior Representative - Customer Service, you will respond to customer inquiries, resolve complex issues, and maintain customer relationships to enhance satisfaction.
CommercialElectronicsManufacturing
Responsibilities
Build and maintain business relationship with customers by providing prompt and accurate service to promote customer loyalty
Support customer base by answering questions and concerns, as well as handling customer account inquiries and complaints which are escalated from other departments
Mentor and give direction to team members and provide training on best practices
Process payments for cash account customers
Research and resolve customer problems, acting as the customer liaison between other departments when necessary
Back-up support to sales counter with walk in and telephone inquiries
Qualification
Required
High School Degree or Equivalent required
5+ years of relevant experience
Strong time management skills required, including ability to prioritize customer issues and resolve with positive outcomes
Solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to effectively communicate both verbally and in writing
Able to work well under pressure
Strong attention to detail
Able to handle customers sensitively, tactfully, diplomatically, and professionally at all times
Proficient computer skills including familiarity with MS Word, Excel, and e-mail
Preferred
Associates' Degree (U.S.)/College Diploma (Canada)
Benefits
Paid time off
Medical, dental, and vision coverage
Retirement savings plans
Company
Wesco
At Wesco, we believe life should run smoothly.
10001+ employees
H1B Sponsorship
Wesco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (4)
2023 (19)
2022 (14)
2021 (4)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$2.53B2025-02-25Post Ipo Debt· $800M
2024-02-26Post Ipo Debt· $1.73B
1999-05-12IPO
Leadership Team
John Engel
Chairman, CEO and President
David Schulz
Executive Vice President and Chief Financial Officer
Recent News
Digital Commerce 360
2025-11-01
2025-10-31
Company data provided by crunchbase