Apply on Employer Site

Hub Group · 1 day ago

End User Computing Specialist

Oak Brook, IL

Full-time

Onsite

Mid Level

$0/yr - $57K/yr

Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. The End User Computing Specialist will be responsible for delivering internal and external customer-facing technology services, providing support for hardware and software, and ensuring optimal workstation performance.

LogisticsRailroadTransportation

No H1B

Hiring Manager

Dan G.

Responsibilities

Delivery of End User Computing (EUC) technologies

Provide level 2 support and act as escalation point for service desk and other IT teams

Perform systems analysis and consult with users to determine hardware, software or system specifications

Perform analysis, diagnosis, and resolution of complex problems recommending and implementing corrective solutions

The design, development, documentation, analysis, creation, testing or modification of computer systems or programs based on and related to user or system design specifications

Automate and streamline current processes

Document repetitive and predictable activities in order to shift workloads to first level teams

Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, laptops, printers and related hardware and software to deliver required service levels

Assist with setting up for town halls and resolving any issues associated with A/V

Work with vendors to resolve issues and provide technology solutions to users

Hardware lifecycle management

Provide timely verbal and written communications as required with users, vendors, and staff

Help train and assist employees, establish/build and grow self-service solutions

Ensure standards are met and maintained through the implementation of automated and/or manual tools and related reporting

Other duties as directed by management

Duties, responsibilities, and activities may be assigned or changed from time to time

Qualification

Windows workstation supportMicrosoft 365 administrationEnd user workstation managementNetwork protocols knowledgeTechnical documentation developmentCustomer service orientationProblem solving skillsTeam collaboration

Required

A Bachelor's Degree in Computer Science, Management Information Systems, or Information Studies and industry certifications or equivalent work experience, preferably in a large corporate environment

Experience deploying and supporting Windows workstation environments including Active Directory

Experience installing, troubleshooting and administration of Microsoft 365 and other common business applications

Experience with configuring and troubleshooting desktop and laptop hardware

Experience with end user workstation management platforms such as Microsoft Endpoint Configuration Manager and Intune

Previous experience supporting end users in a Citrix Workspace environment a plus

Experience with configuration and administration of Mac and other Apple products a plus

Working knowledge of network protocols such as: TCP/IP, DNS, DHCP, WINS, and SMTP

Ability to develop technical documentation for training and end user procedures presenting ideas in user-friendly language

Strong customer service orientation with the ability to maintain a customer service focus while juggling multiple tasks and priorities

Ability to adapt and work with people from multiple sites and countries

Ability to constantly adapt to a fast paced, ever changing technology landscape filled with smart phones, virtual desktops, and a wide array of desktop computing hardware/software

Ability to deliver under pressure and cope with a demanding workload often operating to tight deadlines

Excellent oral and written communications skills are necessary, as well as the ability to interact in a team-oriented, collaborative environment

Detail oriented, outgoing, and comfortable working with all levels of corporate personnel and possessing the ability to learn quickly and manage multiple priorities

Excellent problem solving and troubleshooting skills

Ability to manage multiple priorities as well as flexibility to adapt to change with new systems and methods while working in a team environment