Crawford & Company · 1 day ago
Claims Clerk
Berkeley Heights, NJ, United States
Full-time
Onsite
Entry Level
2+ years expCrawford & Company is a global leader in claims management, dedicated to restoring lives and communities one claim at a time. The Claims Clerk will perform a variety of clerical support duties under direct supervision, including matching files, typing materials, and maintaining records for the Service Center or Claim Office.
Insurance
Responsibilities
Matches proper file and/or claim number on unidentified correspondence by use of the various automated systems for mail delivered by USPS/ACS/Unmatched mail queue in ODM
Types a variety of material such as letters, benefit notices, or memorandums for medical appointment, attorneys, or external clients
Performs control operator functions for various Service Center or Claim Office data systems
Retrieves and/or re-files items from central storage facility and maintains accurate records of file activity
Receives dock and messenger service deliveries and verifies accuracy of delivered material
Prepares outgoing mail for shipment which includes the necessary attachments, wrapping, and sealing. This will include shipping/receiving computer equipment
Performs a variety of clerical duties such as answering telephones, taking messages, dispersing faxes, making payments, sort/preparing files, and data entry
Assists in updating jurisdictional notices and manuals used in the office
Pulls files from storage for in-house state audits
Prepares files in electronic form for state audits (payment history, file notes, and gathering medical reports)
Contacts agents and insured on routine claims to obtain coverage information or obtains through the various systems
Issues payments, requests wage information for the adjusters, orders surveillance, and completes medical calls to obtain the current work status
Schedules medical appointments and sends all appropriate correspondence relating to that appointment
Performs other related work as required or requested
Upholds the Crawford Code of Conduct
Qualification
Required
High school diploma or GED; or the equivalent in related work experience
Must demonstrate basic knowledge of computer operations and of claim file systems and procedures
Proficient in the Microsoft suite of products and like systems
Must be capable of working in a fast paced environment
Must be flexible, adaptable, and have excellent multi-tasking skills
Must be technically proficient
Excellent oral and written communication skills are essential
Preferred
2 yrs administrative experience preferred but not required
Benefits
Pay and incentive plans that recognize performance excellence
Benefit programs that empower financial, physical, and mental wellness
Training programs that promote continuous learning and career progression while enhancing job performance
Sustainability programs that give back to the communities in which we live and work
A culture of respect, collaboration, entrepreneurial spirit and inclusion
Company
Crawford & Company
Based in Atlanta, GA Crawford & Company(R) (www.crawco.com) is the world's largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporates, with an expansive global network serving clients in more than 70 countries.
10001+ employees
H1B Sponsorship
Crawford & Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (7)
2022 (5)
2021 (2)
2020 (10)
Funding
Current Stage
Late StageLeadership Team
Larry Thomas
EVP - CEO Crawford U.S. Services
Bruce Swain
EVP - Chief Financial Officer
Recent News
Company data provided by crunchbase