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CornerStone Staffing · 1 day ago

Customer Service / Call Center Representative

Whiteville, NC

Full-time

Onsite

Entry, Mid Level

$15/hr - $22/hr

2+ years exp

CornerStone Staffing is seeking a Customer Service / Call Center Representative to support the client’s financial stability. The role involves facilitating the recovery of delinquent accounts while meeting performance metrics and maintaining compliance with industry regulations.

ConsultingHuman ResourcesService IndustryStaffing Agency

Responsibilities

Contact customers to collect delinquent accounts using standardized call procedures

Meet or exceed performance metrics for call volume, contact rate, and promises kept

Negotiate repayment arrangements aligned with customers’ financial capacity and willingness to pay

Accurately document all calls, agreements, and follow-up actions in the designated system

Escalate unresolved or high-risk accounts to management when necessary

Qualification

Customer Service experienceCall Center experienceMicrosoft Office proficiencyDebt recovery experienceFDCPACommunication skillsDecision-making skillsTime management skillsTeam collaboration