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Safeguard Properties · 1 day ago

Vendor Account Manager (not sales)

United States

Full-time

Remote

Mid Level

$50K/yr - $55K/yr

Safeguard Properties is a company focused on managing vendor relationships. The Vendor Account Manager is responsible for overseeing approximately 200 vendors, analyzing performance reports, resolving issues, and implementing new processes and technologies to enhance vendor performance.

Real Estate

Responsibilities

Responsible for approximately 200 vendors

Decide which vendors to contact based on performance and current status of orders

Troubleshoot & resolve issues discovered in the analysis process

Lead vendor discussions to work through issues and develop capacity

Understand Safeguard initiatives and teach vendors as appropriate, includes items such as new mobile initiatives, large process changes, and policies

Determine the best course of action to deliver on expectations and ensure that performance is met

Assign orders to vendors and determine rules for system assignment

Lead the implementation of work completion such as winterizations or grass

Deep knowledge of service line to help vendors deal with issues faced

Lead scorecard calls, develop remediation, and follow-up on plans

VAM level 1 are required to work Maintenance order escalations, or other maintenance orders for 4 hours each week, at management discretion this is not required during download week or the month Seasonal is transitioning to snow or initial grass cuts