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Rea · 1 day ago

Technology Specialist

Massillon, OH

Full-time

Onsite

New Grad, Entry Level

Rea is a growing Top 100 business advisory and consulting firm that provides trusted IT services and solutions to small and medium-sized organizations. The Technology Specialist plays a crucial role in supporting external clients by providing technical expertise, troubleshooting, and ensuring the optimal performance of their IT infrastructure.

ConsultingFinancial ServicesLegal

Growth Opportunities

Responsibilities

Respond, manage, monitor level 1 and 2 support requests as assigned as well as project tickets as assigned

Monitoring and managing escalation of assigned service and project tickets

Triage incoming calls and support tickets submitted by clients

Coach, mentor and develop those in the Technology Triage Specialist role

Set up and deploy Workstations, Printers, and other Hardware as assigned on client sites

Act as "Tech of Day" or work with designated "Tech of Day" to triage and dispatch critical tickets that get generated

For a dedicated day of the week, respond and provide 1st level support to critical tickets & escalate if need be

Identify alerts in remote management and monitoring systems that require resolution and dispatch to appropriate staff

Monitor client server backup jobs, resolve errors as needed

Create and maintain client documentation for assigned clients

Test recovery of client data and servers

Manage client anti-virus solutions to ensure functionality and version health

Configure and install new workstations for clients

Generate predefined reports and send them to client contacts on a scheduled basis

Use RIS (Rea Information Services) systems to monitor client environments and record details of work performed

Conduct on-site support tasks at client locations

Perform additional duties as assigned

Qualification

COMPTIA A+COMPTIA Network+CCNANetworking knowledgeCustomer serviceWindows Server 2012-2022Windows OS knowledgeTechnical supportCloud technologiesComputer buildingTyping speed

Required

Associate's degree in technology related field or equivalent work experience and industry

Prior experience working in an MSP environment preferred

COMPTIA A+, COMPTIA Network+, Microsoft fundamentals, CCNA, or relevant introductory I.T certification preferred

Embraces our core values of Integrity, Continuous Improvement, Grit, Stewardship Mindset, and Innovation, demonstrating a strong capacity for resilience, ethical conduct, and a proactive approach to both personal growth and company advancement

Proficient in customer service and communication, adept at effectively engaging with clients and addressing their needs

Solid knowledge of networking components. E.g. Switches, routers, servers and workstations

Experience with enterprise backup and antivirus solutions

Familiarity with enterprise Lenovo, Microsoft, HP, and Dell workstations and laptops

Understanding of Windows 2012 - 2022 server and Windows 7, 8, 10, and 11 workstation operating systems, Microsoft Office Applications

Basic computer building and deployment

Introductory experience with cloud-based technologies

Must type a minimum of 40 Words Per Minute