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Fundraise Up · 1 day ago

Solution Engineer

United States

Full-time

Remote

Mid, Senior Level

$40K/yr - $45K/yr

5+ years exp

Fundraise Up is reimagining the fundraising platform to enhance donation convenience for non-profit foundations. The Implementation Engineer will work with sales and customer success teams to manage onboarding and presales activities, ensuring successful implementations and customer satisfaction for large enterprise clients.

Artificial Intelligence (AI)B2BEnterprise SoftwareFinTechNon ProfitPaymentsSocial Impact

Responsibilities

Actively engage in presales and onboarding activities, ensuring successful implementations and customer satisfaction for large complex enterprise clients

Work closely with sales and customer success teams to develop strategies to drive revenue growth

Collaborate with product teams to ensure customer feedback is incorporated into product development

Work closely with other teams, such as Customer Success, Sales, Product and Support to ensure alignment and successful execution of projects

Develop and maintain relationships with key customer stakeholders, including C-level executives

Ability to manage high-stress situations and work under pressure to deliver results, juggling many active implementations simultaneously

Respond to RFPs

Lead A/B Tests for customers working with our Analytics team

Qualification

Implementation EngineeringTechnical SalesWeb InfrastructureWeb AnalyticsData ManagementCRM ExperienceFront-end DevelopmentRelationship ManagementEnglish ProficiencyCommunication SkillsProblem-solving SkillsFast-paced Environment Adaptability

Required

Bachelor's or Master's degree in Computer Science, Engineering, or related field

5+ years of experience in implementation and solutions engineering, technical sales, or a related field at SAAS companies

Strong technical skills, with experience in web infrastructure, web analytics, and data management

CRM (Salesforce, Hubspot, and other Integration experience)

Experience with front-end website development (HTML/CSS)

Excellent communication and presentation skills, with the ability to communicate with technical and non-technical stakeholders

Proven ability to develop and maintain relationships with customers and internal stakeholders

Ability to work in a fast-paced, hyper-growth and dynamic environment

Strong problem-solving skills, with the ability to solve complex technical problems creatively

Demonstrated ability to architect and communicate the optimal solution to prospects, existing customers, and internal team members

Highly proficient in spoken and written English

Preferred

Experience working with International (preferably Eastern European) product and back-end teams

Benefits

30 days off

Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.

English learning courses (50% reimbursement, up to $1,000 annually).

Relevant professional education (50% reimbursement, up to $1,500 annually).

Gym or swimming pool (50% reimbursement, up to $500 annually).

Coworking (up to $250 monthly).

Remote working.