Modern Disposal Services, Inc. · 2 days ago
Customer Service Representative
United States
Full-time
Remote
Entry, Mid Level
$19/hr - $21/hr
2+ years expModern Disposal Services, Inc. is committed to delivering high-quality service to customers. The Customer Experience Representative is responsible for processing customer inquiries and resolving concerns while maintaining a professional and courteous demeanor.
Environmental ConsultingRecyclingWaste Management
Responsibilities
Successfully complete training to become knowledgeable about the waste services industry and Modern’s services and policies
Respond in a timely and accurate manner to residential and commercial customer service calls, ensuring that service issues and concerns are treated in a respectful and professional manner
Effectively respond to routine issues regarding service matters, which may involve outbound calls and other communications to resolve service inquiries and equipment issues
Return all internal and external calls, emails and faxes in a timely manner to ensure that customers’ concerns are understood, addressed and resolved in an efficient and complete manner
Receive and review individual performance metric reports and action plans with manager to understand individual performance
Enter service data into computer
Log information about customer service interactions into systems; updates information in a timely and accurate manner in order for associates to track service inquiries and resolution
Perform other job-related duties as assigned or apparent
Qualification
Required
High School Diploma or GED (accredited)
2 – 3 years of Customer Service experience
Basic use of the MS Office (Word, Excel and Outlook)
Strong keyboarding skills
Professional email communication skills
Excellent verbal, written and analytical skills
Good time management skills to prioritize and plan work activities
Positive and engaged attitude
Identifies and resolves problems in a timely manner
Reacts well under pressure and treat others with respect
Work efficiently and effectively, both independently and as a team to ensure call standards
Balances team and individual responsibilities and helps build a positive team atmosphere
Adapts and able to deal with frequent changes in the work environment
Preferred
Call center environment preferred
Benefits
Medical, Dental and Vision Coverage
Retirement Savings with Employer Match
Health Savings Accounts
Voluntary Insurance Products
Employee Assistance Program
Paid Time Off
Paid Holidays
Direct Deposit/Electronic Paystubs
Discount Memberships
Company-Sponsored Events
Company
Modern Disposal Services, Inc.
Modern is your number one source for Waste and Recycling Management.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Michael McInerney
CEO
Recent News
Buffalo Business First
2025-02-14
Company data provided by crunchbase