Edw. C. Levy Co. · 1 day ago
Help Desk Field Technician
9600 Mercier, Dearborn, MI, 48120, US
Full-time
Onsite
Entry, Mid Level
2+ years expEdw. C. Levy Co. is seeking a CSD Field Technician for their Corporate Headquarters in Dearborn, MI. This role is essential for managing and troubleshooting a variety of hardware and software systems while leveraging AI tools to enhance IT support and efficiency.
Building MaterialManufacturingReal Estate
Responsibilities
Provision, install, manage, and troubleshoot a variety of hardware devices, including Windows devices, iOS & Mac OS devices, IoT hardware (POS kiosks, Serial-Ethernet devices, IP cameras & phones), laser and thermal printers, and network equipment (switches, firewalls, point-to-point antennas)
Troubleshoot various applications: O365 suite, point of sale ticketing systems, Autodesk software, PLC software, Mitel phone systems
Interface with internal customers every day – keeping a customer-first mindset
Manage help desk ticketing queues
Utilize AI tools such as Copilot daily, contributing to an AI-focused operation
Qualification
Required
2+ years of experience in IT support or field service roles
Strong knowledge of Windows, macOS, iOS, and networking fundamentals
Familiarity with IoT devices, POS systems, and enterprise applications
Excellent communication and customer service skills
Ability to lift up to 75 lbs and work on ladders
Tolerate noise and temperature variations
Comfortable working in varied environments including construction sites
Sit, stand and walk for extended periods of time
Valid driver's License with good driving record
Willingness to travel frequently across the Midwest
Preferred
Experience with Microsoft Intune, Azure AD, and endpoint management
Proficiency in PowerShell and automation scripting
Certifications: Comp TIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation
Benefits
Competitive benefits package including Medical, Dental, Prescription, 401(K) with 3% Employer Contribution, Long- and Short-term Disability
Tuition Reimbursement for qualified skilled trade programs
Student Loan Repayment Program
Employee Referral Program
Company
Edw. C. Levy Co.
Edw. C. Levy Co. is a construction company that offers construction material and steel mill services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Edwards
Vice President and Chief Financial Officer
S. Eliot Weiner
Chief Operating Officer
Company data provided by crunchbase