This job has closed.

Cisco · 1 day ago

Business Operations Manager: Legal Operations (Hybrid)

RTP, North Carolina, US

Full-time

Hybrid

Mid, Senior Level

$109K/yr - $145K/yr

5+ years exp

Cisco’s Legal Operations team powers the Legal Department by streamlining processes and implementing innovative tools. As a Legal Operations Business Operations Manager, you will play a key role in solving operational challenges and uncovering opportunities to elevate how the department works.

Communications InfrastructureEnterprise SoftwareHardwareSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Partner with legal and multi-functional stakeholders to map current processes, define future-state needs, and align requirements with strategic goals and modern solutions (including Salesforce-based applications)

Identify and prioritize automation opportunities, contributing to the design and ongoing improvement of technology-driven solutions that boost efficiency, accuracy, and scalability

Develop clear user stories, documentation, and acceptance criteria to support successful solution delivery

Design and deliver efficient no-/low-code workflows using leading process automation tools

Serve as a key liaison between business and technical teams to ensure solutions are feasible, aligned with objectives, and deliver measurable value

Demonstrate new capabilities and lead user acceptance testing, including creating test plans, scripts, and supporting activities that promote quality and adoption

Create and maintain user documentation, training materials, and process flows to support smooth onboarding and long-term adoption

Apply structured project management practices to plan, lead, and track multiple initiatives, providing clear and timely updates to stakeholders throughout the project lifecycle

Qualification

Business OperationsLegal OperationsProcess ImprovementSalesforce ApplicationsAgile MethodologiesWorkflow Automation ToolsProject ManagementAnalytical SkillsUser DocumentationTraining Materials CreationProblem-Solving Skills

Required

Bachelor's degree in Business Administration, Information Technology, Finance, or a related field, or equivalent professional experience

5+ years of experience in Business Operations, Legal Operations, or a similar role, with a strong focus on process improvement, automation, and technology enablement within a legal or highly regulated environment

Experience evaluating, implementing, and optimizing legal technology solutions, such as Salesforce-based applications, e-billing systems, Contract Lifecycle Management (CLM) platforms, and AI-enabled tools

Preferred

Knowledge of Agile methodologies and experience working in an Agile development environment

Confirmed ability to capture, analyze, and document complex business and functional requirements and translate them into clear, actionable plans

Strong analytical and problem-solving skills, with the ability to break down and simplify complex issues

Experience with workflow automation tools such as Tonkean, Checkbox, Ironclad, Onit, or similar enterprise-grade platforms

PMP® Certification or equivalent project management credentials

Benefits

Medical, dental and vision insurance

A 401(k) plan with a Cisco matching contribution

Paid parental leave

Short and long-term disability coverage

Basic life insurance

10 paid holidays per full calendar year

1 floating holiday for non-exempt employees

1 paid day off for employee’s birthday

Paid year-end holiday shutdown

4 paid days off for personal wellness determined by Cisco

16 days of paid vacation time per full calendar year

Flexible vacation time off program

80 hours of sick time off provided on hire date

Up to 80 hours of unused sick time carried forward from one calendar year to the next

Additional paid time away may be requested to deal with critical or emergency issues for family members

Optional 10 paid days per full calendar year to volunteer

Annual bonuses subject to Cisco’s policies

Company

Cisco

Glassdoor4.3

Cisco develops, manufactures, and sells networking hardware, telecommunications equipment, and other technology services and products. It is a sub-organization of Cisco Press.

Founded in 1984

San Jose, California, USA

10001+ employees

http://www.cisco.com

H1B Sponsorship

Cisco has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1238)

2024 (1231)

2023 (1273)

2022 (2127)

2021 (1991)

2020 (1173)