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Facebook · 3 days ago

Senior Quality Assurance Analyst

Florence, South Carolina

Full-time

Onsite

Mid, Senior Level

2+ years exp

Facebook is seeking a Senior Quality Assurance Analyst to perform quality control audits to evaluate the accuracy and effectiveness of departmental operations functions. The role involves identifying problems, analyzing causes, and making recommendations for improvements.

Computer Software

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Conducts focused quality audits across various operations functions to ensure quality standards, procedures, and methodologies are being followed

Documents findings of analysis and prepares recommendations for implementation of new systems, procedures, or organizational changes to reduce errors

Identifies areas of weakness and communicates recommendations on changes and improvements to training materials

Provides feedback to management on errors detected, ensures errors are resolved, and provides long-range solutions to causes

Develops and implements a quality control and improvement program based on targets identified through the quality reviews

Monitors and evaluates the implementation of corrective action plans

Compiles data, provides feedback, and generates reports for operations and/or training areas on quality performance

Train new employees and remains current with all guideline changes, work instructions, etc

Writes or assists in writing desk procedures and training materials for departments

Provides assistance with special projects such as testing for new business implementation or system changes, reviewing change requests, interpreting department workload, statistical reports, assisting co-workers, etc

Qualification

Quality AuditsData AnalysisMicrosoft OfficeCustomer ServiceBusiness Math ProficiencyCommunicationOrganizational SkillsPresentation SkillsPersuasion Skills