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N.C. Department of Information Technology · 1 day ago

DMV - Program Coordinator III - Ign Interlock

Nash County, NC

Full-time

Onsite

Entry, Mid Level

$46K/yr - $80K/yr

2+ years exp

The N.C. Department of Information Technology is seeking a Program Coordinator III within the Ignition Interlock Unit of the North Carolina Division of Motor Vehicles. This role involves overseeing and managing the state's Ignition Interlock Program, ensuring compliance with legal requirements and supporting individuals seeking to reinstate their driving privileges following alcohol-related offenses.

Information Technology & Services

Work & Life Balance

Responsibilities

Oversee and manage the state's Ignition Interlock Program, ensuring compliance with legal requirements, oversight of ignition interlock vendors and service providers, and facilitating communication between participants, legal entities, and government agencies

Provide oversight and regulatory compliance monitoring of ignition interlock device vendors operating in North Carolina

Ensuring vendors adhere to state laws, administrative codes, and contractual obligations

Reviewing performance metrics and service reports

Investigating complaints

Coordinating with vendors to address compliance issues, service quality, and operational standards

Regularly participate in audits, vendor evaluations, and policy development to maintain the integrity and effectiveness of the ignition interlock program

Rendering decisions and conducting fair and impartial hearings through knowledge of Guidelines, Regulations, Policies and References

Provide excellent verbal/written communication

Have a thorough knowledge of Chapter 20 Motor Vehicle Laws

Establishing and maintaining effective working relationships with law enforcement agencies, DMV personnel, District Attorneys, trial lawyers, judges and law enforcement officers

Working knowledge of the Ignition Interlock Program and/or working knowledge of Chapter 20 Motor Vehicle Laws

Qualification

Ignition Interlock ProgramChapter 20 Motor Vehicle LawsAdministrative LawMicrosoft OfficeVerbal CommunicationWritten CommunicationDecision MakingInterpersonal Skills

Required

Bachelor's degree from an appropriately accredited institution and two (2) years of experience related to the area of assignment; or an equivalent combination of training and experience

Possess skills in rendering decisions and abilities to conduct fair and impartial hearings through knowledge of Guidelines, Regulations, Policies and References to protect the constitutional rights of all parties involved

Possess good listening skills to provide excellent verbal/written communication

Have a thorough knowledge of Chapter 20 Motor Vehicle Laws

Possess communication skills through establishing and maintaining effective working relationships with law enforcement agencies, DMV personnel, District Attorneys, trial lawyers, judges and law enforcement officers

Preferred

Knowledge of administrative law, due process, and North Carolina motor vehicle laws, policies, and administrative codes

Demonstrated ability to interpret and apply legal standards and DMV regulations in quasi-judicial proceedings, ensuring fair and legally sound decisions

Demonstrated ability to review complex legal and technical information, evaluate evidence, and render unbiased, evidence-based decisions

Experience participating in or conducting formal administrative hearings or legal proceedings is strongly preferred

Considerable experience using Microsoft Office applications, including Word and Excel, with experience supporting administrative functions and customer service processes