MDVIP · 4 days ago
Senior Sales Manager, Call Center
Boca Raton, FL
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expMDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. The Senior Sales Manager will lead the Call Center Sales team, developing sales strategies, coaching staff, and improving operational efficiencies.
Health CareMedical
Responsibilities
Lead and develop the Call Center Sales organization , including supervisors and direct staff, through individualized coaching, performance management, consistent feedback, and structured training that ensures strong sales techniques, quality service, and understanding of MDVIP’s value proposition
Plan, execute, and continuously refine sales strategies for inbound/outbound campaigns; oversee daily sales operations; ensure team achievement of conversion, quality, productivity, and customer experience goals; and serve as Manager on Duty (MOD) as scheduled
Design and optimize incentive programs, workflows, and processes that motivate daily performance, improve call handling, support employee satisfaction, and enhance productivity, quality, and profitability across the department
Use technology and data to drive improvement , including optimizing Salesforce and telephony workflows, identifying digital transformation opportunities, partnering with Workforce Management to maintain efficient staffing levels, and leveraging performance metrics to adjust strategy and guide decision-making
Qualification
Required
Bachelor's degree
10+ years of experience in a high-volume call center sales environment, with 5+ years managing inbound/outbound sales teams
Demonstrated success coaching supervisors and frontline employees, conducting performance management, and handling escalated employee issues
Experience designing and implementing incentive plans tied to behaviors and outcomes
Strong understanding of call center operations, including quality monitoring, training, scheduling, performance metrics, and campaign execution
Proven ability to analyze sales results, identify trends, and modify strategy as needed
Exceptional interpersonal and communication skills, with the ability to lead in a high-performance, customer-focused environment
Microsoft Office Suite (Excel, PowerPoint, Outlook, Word): Intermediate to Advanced
CRM (Salesforce): Intermediate to Advanced
Contact Center Solutions (telephony, CMS, reporting): Intermediate
Virtual Collaboration (Zoom/Teams): Intermediate
Preferred
Proficiency with Salesforce CRM, call center telephony platforms, and Workforce Management systems
Experience in membership-based services, subscription models, or healthcare industries
Background in process improvement or digital workflow optimization
Ability to manage through change and support team culture during transitions
Benefits
Health, dental, vision insurance
Retirement plans
Access to ongoing training and leadership development programs
Medical/prescription drug coverage
Dental coverage
Vision coverage
Flexible Spending Account
Health Savings Account
Dependent Care Flexible Spending Account
Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
Disability Income Protection Plan
Employee Assistance Program
401(k) retirement program
Vacation
Paid Holidays and Personal time
Paid Sick and Family and Medical Leave time as required by law
Company
MDVIP
MDVIP was founded as an alternative to a primary healthcare system characterized by long wait times and overextended physicians.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-08-19Acquired
2004-12-23Private Equity
Leadership Team
J
John Kane
Chief Technology Officer
J
Jessica Jacobs
Chief Marketing Officer
Recent News
Company data provided by crunchbase