Compunnel Inc. ยท 2 days ago
Product Manager-- JASDC5698720
Colorado Springs, CO
Full-time
Onsite
Mid Level
4+ years expCompunnel Inc. is seeking a Product Manager who will manage one or more IT application products and serve as the primary product liaison between end-users and the Digital, Strategy, and Technology Department. The role focuses on driving product adoption, managing the product lifecycle, and ensuring positive end-user experiences.
Information Technology & Services
Responsibilities
Manages one or more IT application products. Serves as the primary product liaison between end-users and the Digital, Strategy, and Technology Department. Drives product adoption to achieve business outcomes and ensures positive end-user experience and understanding
Identifies and aligns product vision and goals to the DST strategic plan to position products to maximize customer value
Responsible for creating and maintaining the product roadmap and managing the product lifecycle, upgrades, updates, and release schedule
Creates and owns product-related feedback loops and associated actions because of customer feedback
Responsible for the success of organization change management efforts related to the product. This includes creating change plans, communication plans, and risk/mitigation plans
Drives product adoption by providing training documents and resources, job aids, and in-person training. Responsible for sharing training-related metrics
Creates a product adoption scorecard to measure user adoption and reports scorecards to leadership and key stakeholders
Owns and prioritizes the product backlog to balance customer needs and technical feasibility, resolving escalations and driving timely delivery
Identifies and tracks metrics to measure business outcomes to recommend areas of improvement
Manages product-vendor and product-stakeholder relationships, including the features roadmap, maintenance and patching schedule, associated contracts, license costs, and ensures license entitlement accuracy
Creates a vendor adoption scorecard to measure vendor performance, including service level agreements, feature requests, incident resolution, etc. Reports vendor scorecard to leadership and key stakeholders
Has a thorough understanding of business processes and creates initiatives to execute how products can be applied to solve business challenges
Determines underutilized product features and upcoming functionality from the product vendor to execute initiatives that increase value
Implements product governance, including documentation of architecture, processes, and configuration
Create projects based on the voice of the customer, acting as a business relationship manager when needed
Leads the planning, delivery, measurement, and continuous improvement of core ITIL services for their product. This includes incident, problem, change, and request management. Ensures ITIL processes align with organizational goals, enhances service quality, and collaborates with stakeholders to improve user satisfaction
Qualification
Required
Must be a self-starter with the ability to learn independently and become proficient with an unfamiliar product's capabilities within a short timeframe
Demonstrated expertise, taking initiative and driving innovation
Strong project management skills include creating project scope, schedules, budgets, and resource documentation
Must have excellent interpersonal and communication skills with both technical and non-technical audiences
Must have excellent facilitation and conflict management skills
Must have strong customer service, teamwork, and contract management skills
Must possess a high level of professionalism and integrity to handle sensitive and confidential situations and information
Skilled in writing and maintaining accurate records, reports, and plans to meet management objectives
Ability to negotiate and influence outcomes with IT managers and stakeholders through the decision-making process
Ability to make critical decisions promptly
Ability to build trust and strong working relationships with co-workers, staff, and vendors
Maintain regular and punctual attendance
Bachelor's degree in computer science, information systems, project management, business administration, or related field
Four years of related professional experience may substitute for the required degree
Must possess and maintain a valid driver's license
Preferred
Three years of experience managing the implementation of one of the following products: ServiceNow, Microsoft 365 applications, including Power Apps, Power Automate, SharePoint, Teams, etc., Microsoft Office includes Word, Excel, PowerPoint, PowerBI, etc., SaaS solutions, UKG time and attendance
Scrum certification (CSM, PSM, CSPO, or PSPO) preferred
Company
Compunnel Inc.
Compunnel Inc. is where AI-native solutions meet human ingenuity, helping enterprises reimagine talent, technology, and growth.
5001-10000 employees
H1B Sponsorship
Compunnel Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2276)
2024 (1682)
2023 (1992)
2022 (2366)
2021 (2223)
2020 (2220)
Funding
Current Stage
Late StageLeadership Team
Andy Gaur
Founder, Chairman & CEO
Karthik Natarajan
Executive VP & CTO
Company data provided by crunchbase