ITS (Internet Testing Systems) · 2 weeks ago
Client Support Specialist
United States
Full-time
Remote
New Grad, Entry LevelInternet Testing Systems (ITS) is a rapidly growing technology company providing cutting edge technology and quality service to the computer-based testing industry. They are seeking a Client Support Specialist to provide support for new ITS products and assist customers via phone, email, and chat while handling various projects assigned by management.
InternetSoftware
Responsibilities
Respond to incoming support calls during scheduled 8-hour shifts between 8:00 AM and 8:00 PM ET, Monday through Friday, with occasional seasonal Saturday shifts from 8:00 AM to 4:30 PM ET
Provide support for new ITS products, with a focus on remote proctoring and high-stakes examination platforms
Respond to email and chat requests
Support on-call rotation for after-hours calls and escalations as needed
Handle ad hoc projects and tasks including maintaining our internal knowledge base
Review of ITS applications, review of HTML & SQL and evaluate technical issues
Qualification
Required
Flexible availability for morning/afternoon shifts including a seasonal Saturday schedule
Bachelor's degree or equivalent experience in an IT environment w/ course work in database related fields
General knowledge of Windows, Mac, and mobile operating systems
General knowledge of web browsers
General knowledge of network technologies
SQL & HTML experience a plus
Knowledge of the testing industry a plus
Strong troubleshooting & analytical skills
Strong customer service skills
Ability to multi-task
Excellent interpersonal and communication skills
Preferred
Strong leadership skills a plus
Benefits
Competitive salary
Profit sharing through annual bonus
Remote & Hybrid Options
Health / dental / vision insurance
Company-paid life, STD, LTD
Tuition / training reimbursement
Certification Bonuses
401K Matching
Dog-friendly office
Top Workplace in Baltimore
Casual working environment
Company
ITS (Internet Testing Systems)
💡 Who We Are We believe creating, delivering, and managing assessments should be seamless.
Founded in 1997
201-500 employees
H1B Sponsorship
ITS (Internet Testing Systems) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
Lisa Ward
Chief Operating Officer
Recent News
Company data provided by crunchbase