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Prolifics · 1 day ago

Client Success Leader

New York, United States

Full-time

Onsite

Mid, Senior Level

Prolifics is a company that helps businesses leverage digital technology to innovate and compete. They are seeking a Client Success Leader to drive value for clients and the company by managing key accounts and ensuring client satisfaction through effective adoption and expansion of services.

ConsultingCyber SecurityInformation TechnologySoftware

Responsibilities

Build strong, trusted relationships with key business and technical leaders - You’ll manage expectations, address escalations, and ensure we deliver value

Help clients adopt and maximize our services while identifying opportunities for upsell and cross-sell, expanding our footprint within existing accounts

Collaborate with delivery teams to ensure smooth project execution - You'll need to stay up-to-date on your client’s tech landscape and position our services as best-in-class solutions

Keep operations tight—manage contracts, POs, billing, and ensure proper revenue recognition: You own the account’s P&L and support growth while protecting existing revenue, tracking everything from profitability to margin forecasting

Participate in Quarterly and Monthly Business Reviews to track account performance and identify growth opportunities, ensuring continuous improvement and keeping a pulse on the competition