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Macy's · 1 week ago

Journey Operations Specialist

151 West 34th Street, New York, NY, 10001, US

Full-time

Onsite

Mid Level

$66K/yr - $109K/yr

Macy's is a storied retail company that has been a part of American culture for over 160 years. They are seeking a Journey Operations Specialist to lead the execution of deliverables that support personalization and retention strategies across various digital channels. The role involves collaborating with cross-functional teams, managing projects, and enhancing customer experiences.

Consumer GoodsFashionRetail

H1B Sponsor Likely

Responsibilities

Lead and execute enhancements across email, mobile, and site optimization initiatives that support company strategy

Collaborate closely with cross-functional teams, third-party providers, CRM analysts, and business partners to gather input, clarify requirements, and deliver new capabilities, using data and insights to inform recommendations

Develop and document business requirements, use cases, and business rules, and lead user acceptance testing

Serve as a subject matter expert by translating business strategies into comprehensive marketing solutions while understanding the supporting technologies, design, and technical components

Build strong, trusted relationships with business sponsors by understanding their objectives and proactively supporting their needs

Advocate for issue resolution by investigating root causes, evaluating options, providing recommendations, and ensuring timely closure

Support management and prioritization of the Retention Marketing capabilities and enhancements roadmap

Identify gaps, trends, and opportunities across programs and tactics to improve campaign execution and enhance the customer experience

Lead recurring meetings and stakeholder communications to initiate projects, review progress, and resolve issues

Troubleshoot and escalate significant risks, challenges, or dependencies to appropriate leadership as needed

Prepare and present post-project analyses, insights, and recommendations to leadership and partner teams

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

In addition to the essential duties mentioned above, other duties may be assigned

Qualification

Adobe Journey OptimizerProject ManagementCross-Functional CollaborationData InterpretationSubject Matter ExpertiseDocumentation SkillsAnalytical ThinkingTechnical AptitudeCreativeRelationship BuildingProblem-SolvingCommunication SkillsStrategic Thinking

Required

Ability to manage end-to-end deliverables and multiple projects simultaneously while maintaining organization and attention to detail

Basic HTML skills required

Strong skills in collaborating with cross-functional teams, third-party providers, and CRM analysts to gather input and clarify requirements

Comfort with interpreting data and using actionable insights to make strategic recommendations

Proficient in developing and documenting business requirements, use cases, and business rules, as well as conducting user acceptance tests

Knowledgeable in marketing strategies, with the ability to advocate for business solutions while understanding technical components and design

Strong interpersonal skills to build relationships with business function sponsors, understanding their objectives and establishing trust

Ability to investigate issues, assess options, and provide feedback to ensure effective resolution

Skill in identifying gaps, trends, and opportunities to improve internal campaign execution and customer experience

Ability to lead meetings and communicate effectively with stakeholders to kick off projects, review progress, and resolve issues

Passion for technology and data, with an understanding of email, mobile, and site personalization methods

Ability to think creatively and strategically while addressing technical challenges

Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply

Preferred

Proficiency in adobe journey applications is preferred (AEM, AEP, AJO, CJA)

Benefits

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with mental health counseling and legal/financial advice

Tuition reimbursement

Company

Macy's

Glassdoor3.4

Macy's is America’s store for life. The largest retail brand of Macy's, Inc.

Founded in 1858

New York, New York, USA

10001+ employees

http://www.macysjobs.com

H1B Sponsorship

Macy's has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (1)

2022 (10)

2021 (26)

2020 (37)