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Joulé · 1 day ago

System Support Analyst

Indianapolis, IN

Contract

Hybrid

Entry, Mid Level

1+ years exp

Joulé is a company that manages service operations supporting digital health software and data systems. The CAPA System Support Analyst role involves ensuring compliance and service continuity by overseeing CAPA activities, access control, and change management in a regulated environment.

Staffing & Recruiting

Growth Opportunities

Responsibilities

Monitor and complete CAPA items, including access management reviews and coordination of account secret rotations

Maintain and update validation documentation to meet regulatory and quality standards

Provide operational support across service workflows for the Magnol.Ai team

Create and manage change requests for system updates and improvements

Generate and analyze usage and change metrics to support service performance and reporting

Use Jira and ServiceNow to track tasks, manage service issues, and document CAPA progress

Provision and configure multi-cloud resources (AWS, Azure), including RDS databases, S3 buckets, Route 53 hosted zones, Entra ID service accounts, Azure AI Foundry, and application email accounts across dev, test, QA, and production environments

Collaborate with internal engineering, compliance, and security teams to support audit readiness and continuous improvement initiatives

Coordinate with cross-functional partners to support deployment and monitoring of Magnol.Ai applications

Qualification

CAPA processesCloud resource provisioningJira proficiencyValidation documentationAnalytical skillsEffective communicationCollaboration skillsIndependent work

Required

Bachelor's degree in Information Technology, Computer Science, or related field

1–3 years of experience in service management within regulated or enterprise environments

Familiarity with CAPA processes, access control, and change management

Knowledge of validation documentation practices and audit requirements

Experience provisioning and configuring cloud resources in AWS and Azure, with understanding of networking, identity management, and application deployment workflows

Proficiency in Jira or similar task management tools

Experience with metric reporting tools and strong analytical skills

Effective communication and coordination abilities

Ability to work independently and collaboratively across technical and operational teams