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CoStar Group · 1 week ago

Technical Account Manager, CoStar Real Estate Manager

US-GA Atlanta

Full-time

Hybrid

Senior Level

5+ years exp

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. They are seeking a Technical Account Manager to manage a portfolio of premium support clients, ensuring client satisfaction and SLA compliance while enhancing the support experience through strong relationships and proactive support efforts.

AnalyticsCommercial Real EstateReal Estate

No H1B

Responsibilities

Manage support for Enterprise/Premium clients, monitor case progress, ensure SLA compliance, and escalate when needed

Act as the main contact for technical support, provide timely updates, and coordinate internal teams for complex issues

Build strong client relationships, understand their workflows, and offer tailored guidance and best practices

Represent client needs internally, push for fixes or enhancements, and follow through to resolution

Conduct regular reviews, share product updates, deliver training, and collaborate with Customer Success on account plans

Mentor support analysts, share client-specific knowledge, and contribute to knowledge base for self-service resources

Track support metrics, identify recurring issues, and recommend improvements based on data insights

Qualification

Technical Account ManagementMicrosoft SQL ServerTroubleshootingCustomer SuccessData AnalysisOrganizationCommunicationCollaboration

Required

Bachelor's degree required in Business, Information Technology, Computer Science, or a related field, from an accredited, not-for-profit, in-person college/university

A track record of commitment to prior employers

5+ years in a technical support, technical account management, or customer success role, preferably with enterprise software or SaaS products

Proficiency in Microsoft SQL Server (ability to write basic queries to help investigate data issues)

Strong skills in Excel and other Microsoft Office tools for reporting and analysis

Willingness to participate in an on-call rotation for after-hours support issues

Strong troubleshooting and systems analysis skills; able to interpret logs and database errors

Clear, professional written and verbal skills; capable of explaining technical details to non-technical audiences

Proven ability to build trust, manage client relationships, and maintain confidence during critical issues

Skilled at prioritizing, multitasking, and managing multiple client needs without losing detail

Works well across teams; able to mentor junior analysts and promote continuous improvement

Comfortable with data, metrics, and basic reporting; able to derive insights from KPIs

Preferred

Professional development in customer success or IT service management is a plus

Familiarity with accounting and finance principles related to our software's use cases (e.g., lease administration, journal entry processing, or month-end close processes)

Experience with CRM or case management systems (e.g., Salesforce Service Cloud) and familiarity with Knowledge-Centered Support (KCS) practices

Willingness to travel (up to ~20-30%) for on-site client meetings or trainings