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C5MI · 5 days ago

Managing Director – Client Account Lead

United States

Full-time

Remote

Director/Executive

$151K/yr - $220K/yr

15+ years exp

C5MI is a Technology and Services Firm focused on delivering digital transformation across various sectors. The Managing Director – Client Account Lead will oversee strategic federal engagements, ensuring client success and account growth while leveraging extensive consulting experience.

Information ServicesInformation Technology

Responsibilities

Develop and execute account-level strategies aligned with agency missions and C5MI Insight’s growth goals

Drive innovation, footprint expansion, and multi-year client retention across federal accounts

Identify new business opportunities and shape teaming, capture, and recompete strategy

Act as the face of the service to the client, owning and growing relationships across the account

Build trust through regular communication, planning, and performance transparency

Serve as a strategic advisor, translating client needs into tailored solutions and delivery plans

Lead and mentor delivery teams and support functions across multi-state engagements

Foster a culture of collaboration, inclusion, high performance, and continuous improvement

Provide guidance and structure to help team members achieve professional and client outcomes

Oversee revenue for the account, ensuring profitable delivery and strategic expansion

Manage budgets, forecasts, and financial performance across engagements

Owns the sales pipeline at the account level, partnering with BD/Capture and Commercial Directors to track opportunities and shape proposals

Oversee demand capacity planning, scope control, and delivery cadence

Ensure compliance with federal regulations, company policies, and ethical standards

Drive operational efficiency and continuous improvement across the account

Represent C5MI as a thought leader in federal forums and industry events

Contribute to the development of innovative methodologies and client-facing solutions

Offer the company’s latest point of view and strategic insights to clients and stakeholders

Identify and mitigate risks across client engagements, delivery, and compliance

Ensure contractual obligations are met and governance structures are in place

Leads client transactions, onboarding, and strategic interventions during scope or leadership shifts

Adheres to all certified processes as part of our commitment to maintaining the highest standards of quality and information security, which includes actively participating in quality assurance activities and ensuring the protection of sensitive information in accordance with our security policies

Performs other related tasks as assigned by direct supervisor

Qualification

Federal consulting experienceStrategic account managementStakeholder managementLeadership skillsFARGSAAnalytical skillsProblem-solving skillsCoaching abilityProactive attitudeCommunication skillsNegotiation skillsPresentation skillsDecision-making skills

Required

Bachelor's degree in Business Administration or another related field required; MBA preferred

15+ years of experience in federal consulting, strategic account management, or delivery leadership

Proven success managing portfolios exceeding $50M in annual revenue

Deep understanding of FAR, GSA, Section 889, and federal delivery frameworks

Exceptional leadership and stakeholder management skills

Deep understanding of client lifecycle, satisfaction metrics, and retention strategies

Ability to coach and scale client-facing teams across multi-state engagements

Ability to anticipate client needs, customize solutions, and maintain high satisfaction levels

Ability to navigate complex challenges, resolve issues swiftly, and adjust strategies in dynamic environments

Strong analytical and problem-solving skills with the ability to think creatively and strategically

Exceptional communication, negotiation, and presentation skills with the ability to build relationships with key stakeholders at all levels of the organization

Strong leadership and decision-making skills with the ability to lead through ambiguity and uncertainty

Must be proactive and self-motivated with a strong sense of ownership and accountability

Benefits

Health insurance (medical, dental, vision)

Supplemental Insurance Options (accident, hospital indemnity, critical illness, legal insurance, identity theft insurance, and pet insurance)

$1,500 wellness benefit for employees (pro-rated in your first year – equivalent of $125 per month employed)

Unlimited Paid Time off and a generous holiday calendar

Retirement savings plan – traditional 401(k) and Roth with a company match of 100% on the first 3% you contribute and 50% on the next 2% you contribute.

Annual bonus eligibility

Opportunities for professional development and advancement

Positive and collaborative work environment