New York Technology Partners ยท 1 day ago
TrakSYS Support Engineer
Richmond, VA
Contract
Onsite
New Grad, Entry LevelNew York Technology Partners is seeking a TrakSYS Support Engineer to provide technical support, maintenance, and enhancements for TrakSYS-based MES solutions. The role involves diagnosing and resolving system issues, supporting end users, and ensuring seamless MES operation across manufacturing environments.
ConsultingInformation TechnologySoftwareStaffing Agency
Hiring Manager
Sudarshan Shetty
Responsibilities
Provide Level 1 / Level 2 Support for TrakSYS MES application
Monitor system performance and ensure continuous up time
Identify root causes and coordinate fixes with development team, ERP team, WMS team, Infrastructure team, Network team or Vendor team and business users
Query and analyse TrakSYS SQL Server database table for investigation and resolve data-related discrepancies to maintain data accuracy
Troubleshoot TrakSYS integration issues with ERP (e.g., SAP), WMS (e.g., Blue Yonder), and PLCs (e.g., KepServer OPC)
Troubleshoot TrakSYS configurations (e.g., Modules, Services and Workflows) and apply changes
Handle incident management and services requests through ticketing tools e.g., Service Now
Maintain support documentation, change logs, and knowledge base articles
Track SLAs, KPIs, and recurring issues for continuous improvement
Support scheduled maintenance, upgrades, and deployments
Qualification
Required
Hands on experience on TrakSYS MES (version 12 is a plus)
Understanding of TrakSYS architecture and core configurations
Knowledge of C#/.Net, JavaScript, HTML and CSS
Knowledge of SQL Server (queries, stored procedures)
Knowledge of IIS, Windows Server, and network basics
Strong analytical and problem-solving skills
Good communication skills
Company
New York Technology Partners
New York Technology Partners is an information technology company that provides IT and engineering services.
Founded in 1999
201-500 employees
H1B Sponsorship
New York Technology Partners has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (52)
2024 (74)
2023 (59)
2022 (104)
2021 (74)
2020 (115)
Funding
Current Stage
Growth StageLeadership Team
Amy Reynolds
Senior Talent Acquisition Partner
Hetal Shah
Technical Recruiter at New York Technology Partners
Company data provided by crunchbase