Dexian · 2 days ago
Repurchase Process Coordinator
Hapeville, GA
Full-time
Hybrid
New Grad, Entry Level
$24.32/hr - $26.48/hrDexian is a leading technology and professional staffing company with a global presence. They are seeking a Repurchase Process Coordinator to provide clerical support for the repurchase process and assist the Customer Relations team with various tasks.
ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Responsibilities
To assist the Customer Dispute Resolution Manager (CDRM) in the various day-to-day duties, included but not limited to:
Working with vendor to manage and maintain reporting of vehicle inventory
Creating cases in CRM system in accordance with Customer Relations Procedures for each demand or arbitration received
Sending acknowledgement letters and emails to customers and attorneys upon receipt of demands or for confirmation of Final Repair Attempt dates
Drafting and sending out offer letters to customers and attorneys
Contact for opposing counsel in case negotiation
Completing disposal paperwork for each repurchase demand
Terminating customers ownership in CRM system upon the completion of a repurchase
Assisting with the deletion of customer data through systems and vendors
Creating and assigning cases for the purpose of repurchase prevention
Tracking and maintaining an accurate list of surrendered cases and collaborating with to effectively bring claims to account closure
Providing proof of compliance regarding arbitration matters
Supporting check request procedure for all Repurchase/Replacement Vehicles and settlements
Supporting the Legal Department with acquiring appropriate documentation and case disposal
Supporting CDR Manager day-to-day duties as it relates to case resolution
Assist the Customer Relations Department with other clerical needs as required
Including but not limited to:
Receiving and distributing mail as well as sending packages out as required
Completing and submitting Drivers Selection orders from the Contact Center
Setting up meetings and organizing department events
Compiling monthly reports for various projects
Serving as backup for the Customer Relations Administrative Coordinator & Repurchase Claims Coordinator
Assisting with other ad hoc projects as needed
Qualification
Required
High School Diploma or higher
Some automotive knowledge a plus
Strong excel skills
Extremely detail oriented
Keen organizational and prioritization skills
Quick learner who is flexible in taking on new tasks
Preferred
Some college preferred
Paralegal certificate or some type of legal training or experience preferred
Company
Dexian
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
Founded in 1994
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mahfuz Ahmed
Chairman of the Board
Vikram Motiani
Managing Director
Recent News
2025-11-19
Company data provided by crunchbase