iCore · 2 weeks ago
Dental Billing Office Supervisor
United States
Full-time
Remote
Mid, Senior Level
$22/hr - $25/hr
3+ years expiCore Connect is a leading Dental SaaS and Revenue Cycle Management provider, helping dental practices streamline their billing operations. The Billing Office Supervisor will oversee dental billing operations, contractor coordination, and ensure documentation accuracy while leading and training team members to maintain performance and compliance.
Computer Software
Hiring Manager
Lênyton Matos
Responsibilities
Implement, maintain, and continuously improve systems and procedures that enhance departmental efficiency and operational accuracy
Supervise, lead, and support billing team members, providing guidance, performance oversight, and training as needed
Maintain consistent communication with contractors and the contracting party, providing updates, reviewing deliverables, and initiating corrective actions when necessary
Conduct meetings with contractors to evaluate performance, address issues, and ensure alignment with service expectations
Prepare detailed operational, performance, and compliance reports
Collaborate with internal departments to ensure accurate documentation of insurance coverage details, including deductibles, copays, exclusions, and discrepancies requiring follow-up with insurers or contractors
Monitor claim volumes, outstanding appeals, and deadlines to ensure quality standards and timely resolution
Ensure all payments received are accurately posted to the correct patient accounts, overseeing all checks entries qualities and deliveries distribution
Handle discrepancies in payments, investigate issues, and work with the accounting team to resolve them
Monitor check posting trends and evaluate department performance to identify areas for improvement
Proactively identify and communicate issues that may impact workflow, service delivery, or compliance to the contracting party
Ensure all patient and sensitive information is handled in strict accordance with confidentiality, HIPAA, and regulatory requirements
Qualification
Required
Minimum 3–5 years of experience as a Dental Insurance Coordinator required
Proven ability to lead and supervise a billing team, including training, coaching, and onboarding staff
Quick learner with strong problem-solving skills and adaptability to new systems and procedures
Tech-savvy, with advanced proficiency in dental billing software and Microsoft Office (Excel, Word, Outlook) and Google Workspace
Strong organizational, analytical, and communication skills
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Company
iCore
iCore empowers healthcare teams nationwide with secure, data-driven technology that simplifies administration, accelerates revenue, and enhances patient care.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Muralidar Chakravarthi
Chief Technology Officer
Archit Shah
CFO
Company data provided by crunchbase