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N.C. Department of Information Technology · 1 day ago

DMV- Program Coordinator I

Mecklenburg County, NC

Full-time

Onsite

New Grad, Entry Level

$38K/yr - $66K/yr

The N.C. Department of Information Technology is dedicated to enhancing the economy and vitality of North Carolina through efficient transportation services. The Program Coordinator I position involves providing customer-friendly services to the public and assisting with the necessary documentation for IRP customers, including account openings and renewals.

Information Technology & Services

Work & Life Balance

Responsibilities

Provides customer-friendly, courteous, and informative services to the public and IRP customers

Assists with customer-facing IRP customers, completing the correct documents needed for opening new accounts and renewals

Assists IRP customers with supplements, updating insurance, turn in tags, collecting payments for 2290’s (Federal Heavy Use Tax), confirming payments, collecting payments for yearly renewals, For Hires and Supplements

Updating name changes for individuals and for business entities and transferring plates and/or title work

Reviews City, State and Federal documents

Explains the mandatory requirements for proof of residency requirements to customers

Reviews fraudulent or altered materials

Contacts utility companies to verify proof of residency

Reviews lease agreements and insurance certificates to make sure that they are following IRP international requirements

Responds to telephone and email inquiries from customers, insurance companies, the public and motor carrier authorities

Processes incoming mail from customers and responds to renewal packets and submitted payments

Reviews the websites of North Carolina Secretary of State, Federal Motor Safety Administration and cross referencing the USDOT and Motor Carrier numbers

Requires responding to customer inquiries regarding Unified Carrier Reg (UCR) and International Fuel Tax Agreement (IFTA) and providing customers with contact information that they will need for said matters

Maintains a detailed and accurate accounting of all cash, checks, money order and credit/debit cards transactions

Balances and reconciles a cash drawer at the end of every workday

Conducts all title work and all other transactions pursuant to the Motor Vehicle General Statutes, DMV rules and regulations, and the Privacy Protection Act

Receives reviews in state and out of state finances packages that are utilized by IRP customers to purchase/lease motor vehicles

Qualification

Customer service experienceDMV regulationsMicrosoft applicationsMainframe databasesAnalyzing informationCash handlingDetail-oriented

Required

Bachelor's degree from an appropriately accredited institution; or an equivalent combination of education and experience

Technical and administrative skills

Extensive knowledge of the North Carolina General Statute's, policies and procedures, and regulations that govern the issuance of a North Carolina title

Experience in the International Registration Plan Unit

Working knowledge of vehicle title and registrations

DMV customer service experience

Experience applying or explaining Motor Vehicle General Statues and DMV rules and regulations