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Canfield Scientific · 1 day ago

Field Service Associate

Parsippany, NJ

Full-time

Onsite

Mid Level

$50K/yr - $70K/yr

3+ years exp

Canfield Scientific is the world-leading developer of specialized photographic systems for medical practices and institutions. They are seeking a Field Service Associate who will coordinate and deliver product training, perform installations, assist with troubleshooting, and manage customer accounts.

BiotechnologyHealth Care

Responsibilities

Coordinate and deliver online and onsite hands-on product training for clients ranging from 2-4 hours

Perform onsite installations of photographic hardware equipment and Canfield computer software

Assist technical support teams and distributor partner field teams with troubleshooting regarding installation, operation, and calibration of medical photography systems and software

Post-sale customer account management, including scheduling additional trainings and periodic check-ins

Provide feedback to product management and development teams continually

Document customer activity and training notes in thorough service reports

Qualification

Medical industry experienceTechnical aptitudePhotography knowledgeMicrosoft Office proficiencyPublic speakingCustomer serviceBilingualOrganizational skillsInterpersonal skillsProblem-solving skillsTime managementAdaptability

Required

Associate's degree or equivalent and minimum 3 years in a professional corporate setting

Proficiency with Microsoft Office

Willingness to travel up to 40-50%, at times with short notice, with the ability to lift, move, and carry equipment up to 50 lbs regularly

Adaptability and problem-solving skills to troubleshoot issues in a fast-paced environment as well as provide guidance on how to best leverage software tools

Experienced with utilizing all aspects of computer technology as well as utilizing basic hardware tools

Strong time management, organizational, and critical thinking skills in order to meet deadlines, willingness to learn, and adhere to travel and training schedules