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American College of Physicians · 1 week ago

Membership Support Coordinator

Philadelphia, PA

Full-time

Hybrid

New Grad, Entry Level

The American College of Physicians (ACP) is looking for a Membership Support Coordinator to join their Member and Product Support department. The role involves providing customer support, managing membership applications, and handling administrative tasks related to membership records.

Health Care

Comp. & Benefits

Responsibilities

Provide customer support in navigating our websites, online products, apps, and e-commerce. Technological savvy to guide customers through these various screens and processes

Review and evaluate domestic and international physician membership applications for eligibility and accuracy

Resolve credentialing requirement issues with applicants and members

Process transactions (application payments, fees, orders, payment batches and adjustments) for all ACP products and services

Perform administrative tasks associated with Resident/Fellow Member annual auto-election process

Assist with product sales and renewals

Provide information and assistance to members and customers via incoming calls, email correspondence, and chat support

Maintain a thorough knowledge of all College products and program lines, including books, periodicals, journals, self-assessment programs, other educational media, meetings and registration, and member services

Qualification

Customer serviceMicrosoft 365Data entryE-commerce applicationsTime managementVerbal communicationWritten communicationDetail-oriented

Required

Associate's degree preferred. Relevant work experience may be substituted

Candidates for this position should be detail-oriented and possess a positive customer service attitude

Strong PC skills with data entry, and Microsoft 365 experience desired

Must have excellent verbal and written communications skills, and have previously worked in a customer service position, preferably in a membership association

Time management skills and experience balancing multiple priorities