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Valerie Health · 2 days ago

Senior Operations Coordinator

Chattanooga, TN

Full-time

Onsite

Mid, Senior Level

$50K/yr - $65K/yr

2+ years exp

Valerie Health is an AI front office for independent provider groups, aiming to modernize patient/provider communication and enhance operational efficiencies. The Senior Operations Coordinator will lead frontline delivery operations, support team members, and ensure high-quality workflows in a dynamic healthcare environment.

Artificial Intelligence (AI)Communications InfrastructureDigital SignageHealth Care

Responsibilities

Deliver Operational Excellence: Accurately and efficiently process complex and high-volume tasks related to referral and clinical data workflows

Own Shift-Level Execution: Serve as a shift lead, helping to monitor SLA progress, field questions from peers, and escalate blockers to site leadership as needed

Mentor and Support Peers: Help onboard new hires, reinforce best practices, and ensure team members are set up for success during live shifts

Maintain High Quality: Set the bar for accuracy and consistency, flagging quality issues and assisting in calibration and process documentation

Collaborate Across Teams: Work with Ops, Product/Engineering, and Customer teams to improve workflows, resolve issues, and enable customer implementations

Handle Operational Exceptions: Confidently manage outlier cases and serve as a problem-solver for your shift

Qualification

Operations ManagementData Workflow ManagementEHR FamiliarityHIPAA ComplianceExecutional DriveThrive in AmbiguityTeam LeadershipDetail-OrientedCommunicationGrowth Mindset

Required

2+ years in operations, administrative workflows, medical documentation, or customer service in a structured, high-volume environment

Experience supporting or leading shift-based teams, QA efforts, or workflow escalations

Deliver Operational Excellence: Accurately and efficiently process complex and high-volume tasks related to referral and clinical data workflows

Own Shift-Level Execution: Serve as a shift lead, helping to monitor SLA progress, field questions from peers, and escalate blockers to site leadership as needed

Mentor and Support Peers: Help onboard new hires, reinforce best practices, and ensure team members are set up for success during live shifts

Maintain High Quality: Set the bar for accuracy and consistency, flagging quality issues and assisting in calibration and process documentation

Collaborate Across Teams: Work with Ops, Product/Engineering, and Customer teams to improve workflows, resolve issues, and enable customer implementations

Handle Operational Exceptions: Confidently manage outlier cases and serve as a problem-solver for your shift

Detail-Oriented: You're reliable, accurate, and catch what others might miss

Executional Drive: A focus on getting things done, moving quickly, and delivering for our partners

Team-First Mentality: You raise the bar for others, not just yourself

Growth Mindset: You are eager to learn new approaches, seek feedback, and continually improve skill sets

Thrive in Ambiguity: Can work in the dynamic nature of a startup, seeing change as an opportunity

Strong Communicator: You're clear, concise, and comfortable relaying info across teams and levels