WEX · 1 day ago
Sr. Director - Software Engineering
United States
Full-time
Remote
Senior Level, Lead/Staff
$180K/yr - $240K/yr
10+ years expWEX Inc. is seeking a Senior Director of Service Applications who will lead the bridging of internal service organizations and the technical delivery of customized software solutions. The role involves strategic leadership, technical oversight, and team development to enhance service applications and improve customer experience.
Financial ServicesFinTechPaymentsSoftware
Responsibilities
Develop and maintain strong, collaborative relationships with Vice Presidents and leaders across Call Center and Implementation teams to understand their strategic objectives and operational challenges
Act as the primary technical liaison, capturing business requirements and pain points from service teams and translating them into a clear, prioritized technical roadmap for service application enhancements
Champion changes that serve the dual purpose of improving the customer experience and increasing the efficiency and effectiveness of our service representatives
Lead the planning and prioritization of service application initiatives, ensuring alignment with overall company goals and product strategy
Bring technical rigor to the customization and configuration of our service applications, with a strong focus on Salesforce best practices
Oversee the architecture and governance of the Salesforce platform, ensuring scalability, maintainability, and adherence to security standards
Define and enforce modern SDLC practices for the team responsible for service application development and customization, including robust testing, code reviews, deployment processes, and continuous integration/continuous delivery (CI/CD)
Ensure service applications are tightly and reliably integrated with core product applications and other critical business systems
Drive down technical debt and promote sustainable development practices within the service applications team
Be a practical technologist considering what the right tool for the job is, balancing considerations such as team efficiency, long-term maintainability, cost and enterprise standards
Mentor and guide technical teams (developers, architects, administrators) focused on the service application stack
Establish and track key performance indicators (KPIs) related to service application performance, stability, and adoption
Work closely with product partners to ensure a consistent direction and alignment on project metrics
Qualification
Required
10+ years of experience in a technical leadership role, focusing on enterprise applications, CRM, or service systems
5+ years of direct experience with the Salesforce platform, including deep understanding of Service Cloud, platform architecture, and Apex/Visualforce/Lightning development best practices
Proven ability to establish and stand up good technical governance and architectural practices within an engineering organization
Expert-level understanding of modern Software Development Lifecycle (SDLC) practices, including Agile methodologies, DevOps principles, and automated testing
Exceptional communication and listening skills, with the ability to articulate complex technical concepts to non-technical stakeholders (VPs, Directors, Call Center agents) and represent their needs to technical teams
Preferred
Experience managing global application deployments
Familiarity with other service applications or contact center technologies (e.g., CTI, WFM, knowledge bases)
Advanced certification in Salesforce (e.g., Certified Technical Architect, Application Architect)
Benefits
Health, dental and vision insurances
Retirement savings plan
Paid time off
Health savings account
Flexible spending accounts
Life insurance
Disability insurance
Tuition reimbursement
And more
Company
WEX
Wex is a financial technology service provider for fleet, travel and healthcare industries.
5001-10000 employees
H1B Sponsorship
WEX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (10)
2023 (12)
2022 (20)
2021 (14)
2020 (18)
Funding
Current Stage
Public CompanyTotal Funding
$900MKey Investors
Warburg Pincus
2025-02-25Post Ipo Debt· $500M
2020-06-30Post Ipo Equity· $90M
2020-06-30Post Ipo Debt· $310M
Leadership Team
Melissa Smith
Chair and Chief Executive Officer
Sachin Dhawan
Chief Technology Officer
Recent News
2026-01-03
2025-12-05
2025-12-02
Company data provided by crunchbase