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C&W Services · 1 day ago

Facilities Site Manager

Amarillo, TX

Full-time

Onsite

Mid, Senior Level

$88K/yr - $95K/yr

7+ years exp

C&W Services is a company that specializes in facilities management, and they are seeking a Facilities Site Manager to oversee client accounts and ensure operational performance. The role involves building customer relationships, managing budgets, and leading account personnel to meet client expectations and improve satisfaction.

Facility ManagementHeating Ventilation and Air Conditioning (HVAC)LandscapingPersonal Care and Hygiene

Responsibilities

Aligns to establish productive, professional relationships with key customers, seeking to build trust and partnership at various levels of the client organization

Development and maintenance of performance metrics records (KPI’s) and ensure compliance in meeting and/or exceeding KPI’s

Creating and facilitating weekly, monthly and quarterly reports reviewing agreed upon metrics with client and C&W team

Develop an annual strategic plan and budget aligned to the customer’s objectives

Monitors/evaluates budgets and account P&L performance

Administers cost containment/reduction activities

Manages schedules and leads Quarterly Business Review and/or Annual Business review meetings and engages internal executive leadership participation

In collaboration with Business Development, seeks and identifies new growth opportunities that may involve new service lines, geographies and enterprise growth

This position will be responsible for the leadership, direction, coordination and performance of all assigned account personnel

Acts as a true business partner of clients’ business. Must listen, be curious and passionate to explore opportunities that will mutually benefit both parties

Responsible for the safety training, performance, reporting, and culture on the account

Maintains/monitors customer contacts, customer needs/expectations and changes in customer priorities while developing/implementing account retention strategies

Represents the values of C&W Services to the account team and the client organization

Oversees the successful operational delivery of contractual scope

Measures/assesses performance and potential of key team employees

Coordinates and oversees career development program for the account leadership resources

Proactively assess, clarify and validate clients’ needs on an ongoing basis

Coordinates the involvement of company personnel, including support and management resources to meet account performance objectives and clients’ expectations

Communicate regularly with key clients on company updates, initiatives, and other pertinent information

Proactively leads to a strategic account planning process that develops mutual performance objectives, financial targets and critical milestones

Updates Vice President of Client Services and Director of Client Services on strategic account plans and accomplishments, opportunities/risks and financial results while forecasting anticipated impacts to plan

Establishes account growth and renewal plans and engages cross functional resources throughout the renewal lifecycle to improve the readiness of the account ensure retention and growth

Build relationships with Safety, Finance, Business Development, Operations, Legal and the FM Solutions and Support Hub organizations to support delivery of services to the customer and minimize risk to C&W Services

Qualification

Facilities managementCustomer relationship managementBusiness developmentMicrosoft Office proficiencyProject managementChange agentNegotiation skillsCommunication skillsProblem solvingTeam leadership