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See's Candies · 1 day ago

Shop Manager - Westfield Valley Fair Mall

Santa Clara, CA

Full-time

Onsite

Mid Level

$29.95/hr - $29.95/hr

3+ years exp

See's Candies is a leader in the confectionary industry, known for producing high-quality candy and providing superior customer service. As a Retail Shop Manager, you will lead a dedicated team, drive sales, ensure excellent customer service, and oversee all shop operations in line with the company's guidelines and values.

Retail

Responsibilities

Lead the shop's team, creating a sales-focused and customer-centric environment

Set an example by achieving daily, monthly, and annual sales goals

Communicate and implement company direction, policies, and programs

Delegate tasks, ensure team compliance, and provide necessary follow-up

Resolve customer and employee concerns in a professional and timely manner

Train and develop team members on company programs, policies, and procedures

Provide professional coaching and feedback to the team

Drive recruitment, selection, and recommendation of qualified candidates

Ensure compliance with company policies, procedures, ethical standards, and safety protocols

Monitor and control expenses to meet budgetary goals

Manage procedures related to cash handling, protection of company assets, and banking

Maintain accurate timekeeping records and approve weekly payroll promptly

Ensure compliance with state and federal laws related to wages and breaks

Implement weekly work schedules in collaboration with District Sales Managers

Manage paperwork to meet established deadlines, covering banking, new hires, and inventory

Other duties as assigned

Qualification

Retail managementCustomer serviceTeam developmentSales growthCash handlingMerchandising abilityCommunication skillsOrganizational skillsFlexibility

Required

Minimum 3 years of retail management experience

Proven success in developing, motivating, training and coaching employees

Possess excellent customer service, communication, organizational skills, strong cash handling, and merchandising ability

Ability to follow, as well as implement and enforce, company policies and procedures

Strong work performance

Proven ability to grow the business by seeking sales opportunities and developing a sales driven team

Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner

Physical ability to carry out the essential functions of the job, including packing candy, stocking shelves, ringing sales, standing, or walking the entire shift and lifting up to 25 pounds frequently

Flexibility in working hours, including weekends and holidays

* Internal applicants must be in good standing

Company

See's Candies

Glassdoor3.9

See's Candies has been dedicated to making candy Mary See's way. Only the finest, freshest ingredients are used in making each recipe. It is a sub-organization of Berkshire Hathaway.

Founded in 1921

San Francisco, California, USA

1001-5000 employees